Store Manager - Bench

Overview

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Job Duties and Responsibilities

• Meet budgets in the areas of sales, expense, all Profit & Loss (P&L) categories, metrics, and overall store contribution.
• Drive sales and profitability through customer satisfaction and report analysis deep dive data digs to uncover customer satisfaction and business trends beyond surface-level insights; control expenses and drive sales to maximize ROI.
• Deliver sales results and ensure that all budget/profitability expectations are met or exceeded, ensuring increased shareholder value with every action.
• Ensure the store is delivering a hassle-free and personalized athlete experience; take time to develop a deep understanding of industry, community, and competitor trends.
• Directly involved in the interview/hiring process and build an effective store team by ensuring a diverse mix of backgrounds, skillsets, perspectives, and experiences are represented.
• Actively recruit within the community to ensure the store team is reflective of the community it serves. Ensure staffing requirements are met across the store while driving scheduling efficiency and accuracy.
• Play an active role to ensure all teammates are onboarded appropriately, receive role clarity, and are developed / provided growth opportunities.
• Plan, organize, and control activity a year out, highlighting important dates for the team and recurring events (30-60-90).
• Ensure games plans are executed, visual standards are met, and the store is clean, organized, and safe.
• Educate and empower the team to be technical experts by taking ownership of high standards, creating opportunities for the team to learn and showcase their skillset, product knowledge, operational excellence, and visual execution.
• Delegate and hold self and others accountable for meeting or exceeding established operational guidelines, brand standards, customer service expectations.
• Ensure compliance with all company operational processes including, but not limited to: firearm compliance (where applicable), cash handling procedures, and safety requirements as well as conducting Loss Prevention audits as required.
• Ensure compliance with all company loss prevention programs.
• Continuously empower team to evolve their operational mindset to deliver on programs and processes required to ensure athletes receive their products both omnichannel and in-store.
• Directly manage all salaried managers and teams in the store with a people-first focus by building trust, actively listening, and dedicating time to teammates.
• Ensure transparent/regular communication with teammates at all levels in the store.
• Lead through coaching and development and infuse learning into day-to-day leading through hands-on-coaching, regular exposure, and stretch assignments.
• Create regular opportunities for leaders to interpret data and set direction.
• Create an inclusive store environment where everyone (teammates and athletes) feels safe, welcome, and encouraged to bring their best self to work.
• Get involved with the community and build relationships with local leaders.

Qualifications

• High School Diploma or Equivalent
• 5-7 years experience with 3 years Retail Store Manager experience or 5 years of related management/customer-focused experience