Store Manager

Customer Experience

• Monitors and analyzes customer service provided by team members; offers reminders, training, and encouragement; develops action plans for improvement in both retail and pharmacy.
• Greets customers and clinic patients, and offers assistance with products and services.
• Models and shares customer service best practices with all team members, including interpersonal habits (greeting, eye contact, courtesy) and Walgreens service traits (offering help proactively, identifying needs, servicing until satisfied).
• Resolves customer complaints and helps respond to customers' special needs.

Operations

• Supervises operation of the store and pharmacy, including opening/closing/changing shifts, task delegation, and scheduling team members.
• Supervises control of store money including register counts, bank withdraws, armored car pickups, safe deposits, change orders; oversees all bookkeeping aspects including ledger, invoices, cash reports, and time records.
• Supervises merchandising by planning and implementing sets, resets, and revisions of basic departments, end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc.
• Analyzes inventory trends and supervises inventory management, including ordering, stocking, liquidating stock, and leveraging company resources to avoid outs and overstock.
• Supervises receiving, stocking, pricing, returning, and transferring of merchandise.
• Ensures execution of District Manager operational feedback.
• Implements store organization through proper hiring and placement, scheduling of work assignments, and delegation.
• Ensures store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies.
• Manages operations with strict compliance to all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products.
• Ensures staff has working knowledge of all computer and technology systems and software (registers, StoreNet, Intercom+, etc.); ensures response to systems problems by contacting IT support.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Daily Planning and Execution

• Assigns daily operational responsibilities and tasks; sets expectations for store team members and assistant managers.

Business Performance Management

• Analyzes financial and performance data; develops action plans to increase sales and control costs.
• Reviews KPIs daily and prepares to discuss with district management.
• Reviews and analyzes asset protection data; develops and implements action plans to reduce loss.
• Analyzes pharmacy performance indicators and works with pharmacy manager to enhance performance, ensuring support during busy periods, including serving as a pharmacy technician when necessary and allowed by law.
• Analyzes clinic performance indicators and works with Clinic Coordinator or Manager to ensure performance and support.

Business Planning

• Identifies sales opportunities to ensure growth and performance of the store and pharmacy.
• Manages inventory levels through ordering, stocking, liquidating stock, anticipating fast-selling items and seasonal changes.

People and Performance Management

• Manages team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback, and giving recognition; manages employee career progression.
• Monitors and ensures timely completion of required training programs, including pharmacy training, for all team members; provides coaching.
• Makes hiring, promotion, and termination decisions.
• Addresses issues and disciplines store team members; engages with Employee Relations and Human Resources as appropriate.
• Develops employee performance plans and follows up according to deadlines.
• Monitors and approves team member compensation.
• Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm, and sharing vision.
• Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in treatment of all team members.
• Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring open communication between management and non-management team members.

Training and Personal Development

• Participates in company and on-the-job training to improve skills and productivity; attends training requested by District Management and corporate, including Walgreens School of Operations completion within six months in Store Manager position.
• Follows performance improvement plans offered by District Manager.
• Obtains pharmacy technician registration/licensure as required by state law (and pursues PTCB or ExCPT certification, as required by state).
• Seeks self-development by monitoring own performance, setting high personal standards, learning about retail and management fields, seeking best practices, and learning about the pharmacy.

Communications

• Serves as liaison between district, corporate, and the store; provides communication channel, responds to requests, provides feedback, and implements initiatives.
• Conducts community outreach (speaks with community members, physicians in area).
• Assists District Manager in planning and attending community events.

Requirements

• Bachelor's degree and 3 years retail management experience OR High School Diploma/GED and 5 years retail management experience.
• Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed RPh as soon as possible given state law requirements, no later than 12 months from Store Manager position start date.
• Willingness to work flexible schedule including extended days, evenings, and weekend hours.

Preferred Qualifications

• Bachelor's Degree.
• PTCB or ExCPT Certification.
• Three years retail management experience, including supervising others, managing, and assigning work.
• Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed RPh.