Store Manager

About the role

The primary role of this position is to supervise and control the activities and operation of an Optical Outlets office.

Responsibilities

• Train new hires for various positions within Optical Outlets offices.
• Supervise and control operation of the office to ensure compliance with all company personnel and security policies, and approved procedures.
• Maintain all product, equipment, and supplies in the office.
• Inform the District Manager of trends, needs, or problems.
• Maintain office operations within controllable expense budgets such as payroll, overtime, supplies, and maintenance.
• Comply with proper promotional, merchandise, and display policies and practices.
• Maintain positive patient/customer and public relations by ensuring follow-up on any patient/customer complaints.
• Establish professional relations with all doctors, whether they are leasing, employed, or referring.
• Provide coaching in new product introduction, technical and selling techniques to all office personnel.
• Supervise and follow up on all insurance and any other required billing for office.
• Reconcile all financial reports including but not limited to bank deposits, returned checks, insurance payment posting, daily-weekly-monthly reports, A/R reports.
• Supervise and coordinate all Doctor appointment scheduling.
• Notify the District Manager and Home Office Personnel of recruiting, labor, training, or wage and salary issues in their office.
• Request approval from the District Manager for any wage increases regarding all subordinates in the assigned offices.
• Inform the District Manager of any quality or patient flow problems that exist in assigned offices.
• Coordinate with the District Manager on security-related matters.
• Inform the District Manager of any significant changes in the office concerning operating or procedural changes needed.
• Perform all tasks assigned by District Manager.

Requirements

• Bachelor’s degree in related field or equivalent experience.
• Minimum of 2 years of leadership experience in a business-related environment.
• Optical Experience Preferred.
• Proven track record in leading overall team performance and understanding of optometric business processes and strategic development.
• Ability to recruit, facilitate, train, coach, and develop excellent patient-centric staff.
• Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business.
• Ability to provide enthusiastic and concise communication to meet or exceed customer expectations as well as foster positive staff, doctor and team relationships.
• Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up.

For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

Working Conditions

The working environment is generally favorable, lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

Pay

The compensation range for this role is $16.00 - $20.00 per hour. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. This role may also include eligible bonuses and commissions.