Store Manager

About the role

As a Store Manager, you shape our guest experience. By coaching your team, you help them give their best to Every Guest, Every Time. Our Store Managers exceed both store and personal sales targets. With our paid training, we give you the tools to embrace and take ownership of your store. You will develop your sales consultants and help them learn what it means to win at Victra. You will have an elevated level of accountability for all retail store functions and for communicating and implementing the company vision by directing the day-to-day activities of the entire store staff. You will be driving for high-performance results within a fast-paced sales environment, focusing on optimizing customer and employee experience. You will also complete training courses and attend weekly sales leadership calls. You will drive our business forward by always motivating your team to do their best in every guest interaction. This is an hourly role.

Responsibilities

• Take care of your guests and confirm that your coworkers have what they need
• Lead by example on the sales floor; your interactions with customers will show your coworkers how it is done
• Coach team members one on one and motivate them to reach the next level of performance
• Drive personal sales by following our EGET sales process
• Lead your team by resolving customer issues and assisting with customer transactions
• Take directions from District Manager on day-to-day operations
• Set and share daily/weekly/monthly goals with sales teams
• Provide your team with training and mentoring to deliver outstanding customer experience by handling customer flow and store traffic and resolving customer escalations in timely manner as per company standards
• Identify any selling skill gaps, then build and implement development plans to help the team meet and exceed sales metrics and quota assignments
• Run store operations – analyzing staffing needs, reporting financial and sales data, managing cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality
• Monitor inventory by restocking shelves with products, maintaining device security, and managing the cleanliness of the store
• Lead store merchandising and planogram compliance in accordance with company expectations
• Complete store opening and closing activities
• Take collective responsibility on attaining store targets daily/weekly/monthly

Requirements

• Background in customer service within the retail, restaurant, or wireless industry preferred
• 1-2 years of experience in Customer Service or leadership role
• Management experience in a commission-based sales environment
• Proven history of achieving challenging team and individual sales goals
• Balanced multiple opposing priorities in a multifaceted environment
• Set goals, evaluated performance, and developed a high performing team
• Basic interview skills and enhanced staffing knowledge
• High school diploma or GED
• One or more years of customer service, preferably in a retail or sales environment
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods
• At least 18 years of age
• Legally authorized to work in the United States
• Ability to lift ten pounds
• Ability to stand for extended periods of time
• Employees must attend and complete 2-week New Hire University (NHU) training program within 30 days of their official start date. This class may include overnight travel at the company's expense
• Various online and computer-based training courses will be required throughout your employment with Victra
• After you apply, you will be required to take a pre-hire assessment. It takes 10-12 minutes or less to complete

Benefits

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• Fifty percent off Verizon Service
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities

Pay

Pay will include a base rate of $19.00/hour with uncapped earning potential through commission.