Store Manager

About the Role

As a Store Manager at Victra, the largest Verizon Authorized Retailer in the United States, you will shape our guest experience by coaching your team to deliver their best to Every Guest, Every Time. You will exceed both store and personal sales targets while developing your sales consultants and fostering a high-performance, competitive, and fun team environment. This is an hourly role where you will lead by example, drive sales, and ensure operational excellence.

Responsibilities

• Drive personal sales by following the EGET sales process.
• Lead your team by resolving customer issues and assisting with customer transactions.
• Take direction from the District Manager on day-to-day operations.
• Set and share daily, weekly, and monthly goals with the sales team.
• Provide training and mentoring to deliver outstanding customer experience, including handling customer flow, store traffic, and resolving escalations per company standards.
• Identify selling skill gaps and build development plans to help the team meet and exceed sales metrics and quotas.
• Run store operations, including analyzing staffing needs, reporting financial and sales data, managing cash, and ensuring compliance.
• Open trouble tickets with Facilities, Network, or IT as needed to ensure store uptime and functionality.
• Monitor inventory by restocking shelves, maintaining device security, and managing store cleanliness.
• Lead store merchandising and planogram compliance in accordance with company expectations.
• Complete store opening and closing activities.
• Collectively work toward attaining store targets daily, weekly, and monthly.
• Complete training courses and attend weekly sales leadership calls.

Requirements

• Background in customer service within retail, restaurant, or wireless industry preferred.
• 1-2 years of experience in a customer service or leadership role.
• Management experience in a commission-based sales environment.
• Proven history of achieving challenging team and individual sales goals.
• Ability to balance multiple opposing priorities in a fast-paced environment.
• Experience setting goals, evaluating performance, and developing high-performing teams.
• Basic interview skills and staffing knowledge.
• High school diploma or GED.
• One or more years of customer service experience, preferably in retail or sales.
• Willingness to work evenings, weekends, holidays, and peak periods (e.g., November through December).
• At least 18 years of age.
• Legally authorized to work in the United States.

Physical Requirements

• Ability to lift up to ten pounds.
• Ability to stand for extended periods of time.

Training Requirements

• Complete a 2-week New Hire University (NHU) training program within 30 days of your official start date (may include overnight travel at the company’s expense).
• Complete various online and computer-based training courses throughout your employment.

Benefits

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• Fifty percent off Verizon Service
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities

Pay

Base rate of $14.00/hour with uncapped earning potential through commission.

Skills

• Thrives in a competitive, sales-driven environment.
• Strong leadership and team development skills.
• Ability to motivate and inspire others to achieve goals.
• Open to innovative ideas and attuned to the needs of others.
• Excellent interpersonal and communication skills.