Store Manager

About the Role

As a Store Manager at Victra, the largest Verizon Authorized Retailer in the United States, you will shape our guest experience by coaching your team to give their best to Every Guest, Every Time. You will exceed both store and personal sales targets while developing your sales consultants and helping them learn what it means to win at Victra. This role thrives in a competitive atmosphere with a focus on performance, collaboration, integrity, innovation, and celebration.

You will have an elevated level of accountability for all retail store functions, driving high-performance results within a fast-paced sales environment. This includes optimizing customer and employee experience, completing training courses, and attending weekly sales leadership calls.

Responsibilities

• Drive personal sales by following the EGET sales process.
• Lead your team by resolving customer issues and assisting with customer transactions.
• Take directions from the District Manager on day-to-day operations.
• Set and share daily, weekly, and monthly goals with sales teams.
• Provide training and mentoring to deliver outstanding customer experience, including handling customer flow, store traffic, and resolving escalations.
• Identify selling skill gaps and build development plans to help the team meet and exceed sales metrics and quotas.
• Run store operations, including analyzing staffing needs, reporting financial and sales data, managing cash, and ensuring compliance.
• Open trouble tickets with Facilities, Network, or IT as needed to ensure store uptime and functionality.
• Monitor inventory by restocking shelves, maintaining device security, and managing store cleanliness.
• Lead store merchandising and planogram compliance in accordance with company expectations.
• Complete store opening and closing activities.
• Collectively work toward attaining store targets daily, weekly, and monthly.

Requirements

• Background in customer service within the retail, restaurant, or wireless industry (preferred).
• 1-2 years of experience in a customer service or leadership role.
• Management experience in a commission-based sales environment.
• Proven history of achieving challenging team and individual sales goals.
• Ability to balance multiple opposing priorities in a multifaceted environment.
• Experience setting goals, evaluating performance, and developing a high-performing team.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• One or more years of customer service experience, preferably in a retail or sales environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age.
• Legally authorized to work in the United States.

Physical Requirements

• Ability to lift ten pounds.
• Ability to stand for extended periods of time.

Training Requirements

• Must attend and complete a 2-week New Hire University (NHU) training program within 30 days of the official start date (may include overnight travel at the company's expense).
• Various online and computer-based training courses will be required throughout employment.

Benefits

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• Fifty percent off Verizon Service
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities

Pay

Compensation includes a base rate of $19.92/hour with uncapped earning potential through commission.