Store Manager

About the Role

As a Store Manager at Victra, the largest Verizon Authorized Retailer in the United States, you will shape the guest experience by coaching your team to deliver their best to Every Guest, Every Time. You will exceed both store and personal sales targets while developing your sales consultants to embrace and take ownership of their performance. This is an hourly role in a competitive, fun, and fast-paced sales environment where you will drive high-performance results, optimize customer and employee experience, and lead daily store operations.

Responsibilities

• Drive personal sales by following the EGET sales process.
• Lead your team by resolving customer issues and assisting with customer transactions.
• Take direction from the District Manager on day-to-day operations.
• Set and share daily, weekly, and monthly goals with the sales team.
• Provide training and mentoring to deliver outstanding customer experience, including handling customer flow, store traffic, and resolving escalations per company standards.
• Identify selling skill gaps and build development plans to help the team meet and exceed sales metrics and quota assignments.
• Run store operations, including analyzing staffing needs, reporting financial and sales data, managing cash, and ensuring compliance.
• Open trouble tickets with Facilities, Network, or IT as needed to ensure store uptime and functionality.
• Monitor inventory by restocking shelves, maintaining device security, and managing store cleanliness.
• Lead store merchandising and planogram compliance in accordance with company expectations.
• Complete store opening and closing activities.
• Collectively work toward attaining store targets daily, weekly, and monthly.
• Attend weekly sales leadership calls and complete required training courses.

Requirements

• Background in customer service within retail, restaurant, or wireless industry (preferred).
• 1-2 years of experience in a customer service or leadership role.
• Management experience in a commission-based sales environment.
• Proven history of achieving challenging team and individual sales goals.
• Ability to balance multiple opposing priorities in a multifaceted environment.
• Experience setting goals, evaluating performance, and developing high-performing teams.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• One or more years of customer service experience, preferably in retail or sales.
• Willingness to work evenings, weekends, holidays, and peak periods (e.g., November through December).
• At least 18 years of age and legally authorized to work in the United States.

Skills

You thrive in a sales environment and are excited to share this energy with a team you can develop and motivate. You set high goals and know how to inspire others to achieve them. You are open to innovative ideas, relate well to diverse people, and are attuned to their needs to ensure peak performance. Success for you means delivering the best experience and driving world-class results with your team.

Physical Requirements

• Ability to lift up to ten pounds.
• Ability to stand for extended periods of time.

Training Requirements

• Complete a 2-week New Hire University (NHU) training program within 30 days of your official start date (may include overnight travel at the company’s expense).
• Complete various online and computer-based training courses throughout your employment.

Benefits

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• Fifty percent off Verizon Service
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities

Pay

Compensation includes a base rate of $15.41/hour with uncapped earning potential through commission.