Store Manager

About the role

Victra is the largest Verizon Authorized Retailer in the United States. As a Store Manager, you shape our guest experience by coaching your team to give their best to Every Guest, Every Time. You will lead by example, motivating your team to achieve high performance and exceeding both store and personal sales targets.

Responsibilities

• Drive for high-performance results within a fast-paced sales environment, focusing on optimizing customer and employee experience.
• Complete training courses and attend weekly sales leadership calls.
• Lead by example on the sales floor, showing your team how to provide exceptional service.
• Coach your team one-on-one and motivate them to reach the next level of performance.
• Manage daily operational tasks and maintain brand compliance.
• Drive personal sales by following the EGET sales process.
• Lead your team by resolving customer issues and assisting with customer transactions.
• Set and share daily/weekly/monthly goals with sales teams.
• Provide your team with training and mentoring to deliver outstanding customer experience.
• Identify any selling skill gaps and build and implement development plans to help the team meet and exceed sales metrics and quota assignments.
• Run store operations, including analyzing staffing needs, reporting financial and sales data, managing cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality.
• Maintain inventory by restocking shelves with products, managing the cleanliness of the store, and leading store merchandising and planogram compliance in accordance with company expectations.
• Complete store opening and closing activities.
• Collectively, you and your team are responsible for attaining store targets daily/weekly/monthly.

Qualifications

• Background in customer service within the retail, restaurant, or wireless industry (preferred).
• Experience in Customer Service or leadership role (1-2 years preferred).
• Proven history of achieving challenging team and individual sales goals.
• Balanced multiple opposing priorities in a multifaceted environment.
• Set goals, evaluate performance, and develop a high-performing team.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• One or more years of customer service, preferably in a retail or sales environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Physical requirements: ability to lift ten pounds and stand for extended periods of time.

Benefits

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• Fifty percent off Verizon Service
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities

Compensation

Pay will include a base rate of $19.00/hour with uncapped earning potential through commission.