Store Manager

About the role

Victra is the largest Verizon Authorized Retailer in the United States. As a Store Manager, you shape our guest experience by coaching your team to give their best to Every Guest, Every Time. You will lead by example, setting high standards for yourself and your team.

Responsibilities

• Drive for high-performance results within a fast-paced sales environment, focusing on optimizing customer and employee experience.
• Complete training courses and attend weekly sales leadership calls.
• Lead by example on the sales floor, showing your team how to deliver exceptional service.
• Coach your team one-on-one and motivate them to reach the next level of performance.
• Manage daily operational tasks and maintain brand compliance.
• Lead the team in achieving store targets daily/weekly/monthly.
• Set and share daily/weekly/monthly goals with sales teams.
• Provide training and mentoring to deliver outstanding customer experience.
• Resolve customer issues and assist with customer transactions.
• Handle customer flow and store traffic, and resolve customer escalations in a timely manner.
• Identify any selling skill gaps and build and implement development plans to help the team meet and exceed sales metrics and quota assignments.
• Run store operations, analyze staffing needs, report financial and sales data, manage cash, and ensure store up-time and functionality.
• Maintain inventory by restocking shelves with products, managing device security, and ensuring store cleanliness.
• Lead store merchandising and planogram compliance in accordance with company expectations.
• Complete store opening and closing activities.

Qualifications

• Background in customer service within the retail, restaurant, or wireless industry preferred.
• 1-2 years of experience in Customer Service or leadership role.
• Management experience in a commission-based sales environment.
• Proven history of achieving challenging team and individual sales goals.
• Balanced multiple opposing priorities in a multifaceted environment.
• Set goals, evaluated performance, and developed a high-performing team.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• One or more years of customer service, preferably in a retail or sales environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Ability to lift ten pounds and stand for extended periods of time.

Benefits

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• Fifty percent off Verizon Service
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities

Pay

$21.13 /hour with uncapped earning potential through commission.

Schedule

This is an hourly role. On a typical day, you will take care of your guests and confirm that your coworkers have what they need. You will lead by example on the sales floor, showing your team how to deliver exceptional service.