Store Manager

The Store Manager oversees daily retail operations, ensuring exceptional customer experience through leadership, coaching, and efficient management of cash, inventory, loss prevention, safety, and store presentation. Responsibilities include managing store opening/closing, work orders, staffing, scheduling, inventory, and cash handling; driving team performance to meet KPIs such as customer satisfaction, job completion, and compliance; ensuring technicians are certified and perform quality installs or repairs; maintaining equipment and vehicle records; addressing customer complaints and warranty issues; and performing additional duties as needed. Qualifications and skills required are a high school diploma or equivalent, valid driver’s license, 3+ years of leadership experience with a performance-focused approach, and 3-5 years in retail or service environments (automotive preferred). Candidates should have proficiency in Microsoft Office, strong communication skills, the ability to work outdoors in various weather conditions, and physical capacity to lift up to 35 lbs and work at heights. This role demands leadership, customer service excellence, operational expertise, and the ability to motivate and influence a mobile workforce, ensuring store standards and regulatory compliance are met or exceeded.