Store Manager

About the role

We are looking for an experienced and motivated Store Manager to oversee the daily operations of our self-storage facility in Simpsonville, SC. The successful candidate will be responsible for ensuring customer satisfaction (online, over-the-phone, in-person), maximizing rental occupancy, and maintaining the facility's overall performance and cleanliness. You will be primarily measured on your ability to drive high occupancy of the store through both retaining and attracting new customers, as well as on leading metrics such as facility cleanliness and responsiveness to customers.

You will work in an entrepreneurial and rapidly growing environment with low hierarchy. We empower employees to make their own decisions, offer top-tier compensation and benefits within the self-storage industry, foster a positive and “can-do” culture, and provide growth opportunities, including promoting from within. We view talent as a top strategic priority and value your input on how to make both you and the company successful.

Responsibilities

• Manage daily operations, ensuring efficient facility performance.
• Deliver exceptional customer service (online, over-the-phone, in-person) and build strong tenant relationships.
• Oversee leasing, payment processing, and delinquency management.
• Maintain facility cleanliness and security through regular inspections and light cleaning.
• Implement marketing strategies to enhance occupancy and revenue.
• Conduct administrative tasks, including completing leases, auditing inventory, and providing documentation.
• Handle financial tasks, including bank deposits, record-keeping, and reducing delinquent accounts.
• Work with and ensure the performance of local vendors (e.g., tracking work orders for maintenance services).
• Lead and develop the team, promoting a positive work environment.
• Sell storage-related merchandise and ensure adequate inventory (e.g., locks, boxes).

Requirements

• High school diploma or equivalent required; higher education preferred.
• 2+ years of experience in customer service, with supervisory experience.
• Knowledge of the self-storage industry required.
• Strong communication, organizational, and leadership skills.
• Computer proficiency in MS Office (Outlook, Word, basic Excel, Teams).
• Must be available to work some Saturdays and Sundays (store is open to customers on weekends).
• Minimal physical requirements: ability to move and restock merchandise up to 50 lbs (rarely), move around the full property for customer tours/inspections, and operate roll-up doors to storage units.

Schedule

8–10 hour shifts covering 40 hours per week (rare need to cover additional hours in the event of a sick colleague), between the hours of 9 AM–6 PM. The store is open Monday to Sunday. Specific work hours will be discussed during the hiring process.