Store Manager

About the role

As Store Manager, you’ll lead every aspect of your store’s day-to-day operations and future plans, owning the standard for best-in-class customer experiences, top-tier employee performance, and sales that beat budget. You’ll mentor, inspire, and run the show while having a great time. Your goal is to run not only a successful shop, but the best shop for your community, customers, and employees—with the chance to change people’s lives.

Responsibilities

• Financial Performance (50%) – Drive sales by leading from the floor, delivering exceptional hospitality, and being one of the top two salespeople; support financial goals by participating in annual budgeting, financial reviews, and team coaching.
• Staff Performance (25%) – Lead training across all key areas and validate through observation, role-play, and tools like Trek U; host bi-weekly leadership meetings with your leadership team and directly responsible individuals (DRIs) to review performance and plan ahead.
• Store Merchandising & Operations (15%) – Maintain an organized, shopper-friendly store with strong merchandising and displays; oversee inventory management, supply management, and QuickBooks exports.
• Human Resources (10%) – Manage hiring, onboarding, scheduling, and team development; support all HR processes including discipline and team engagement.

Requirements

• Retail Know-How: Solid grasp of retail fundamentals—KPIs, profit & loss statements, budgets.
• Leadership Experience: At least one year leading a team and coaching people to their best.
• Retail Roots: At least two years in retail.
• Operational Chops: Experience with inventory, merchandising, payroll, scheduling, and customer service.
• Love for Bikes: Belief that bikes make the world better; whether commuter, weekend rider, or enthusiast.
• Problem-Solving Skills: Quick on your feet and great at figuring things out.
• Communication Game: Clear, real, and respectful communication across all channels.
• Comfort with Change: Flexible, resourceful, and ready to adapt as retail moves fast.

Benefits

• Flexible and fun company culture
• Competitive health care with PPO & HDHP options, plus dental and vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance and optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave at 100% pay
• Paid company holidays
• Tuition reimbursement up to $15,000 for undergraduate and master’s programs
• Employee discounts on all product and deep partner retail discounts

Pay

Annual Salary: $65,000 – $75,000