Store Manager

About the role

As Store Manager, you’ll lead the charge in every aspect of your store’s day-to-day operations and plans for future success. You’ll be the one person ultimately accountable for setting the standard for best-in-world customer experiences, top-notch employee performance, and budget-beating sales. This role is for someone who loves people, cares about making the world a better place, and knows how to run a show. It requires strong leadership skills and the ability to build up the people around you. You’ll be a mentor, a leader, and an inspiration—and you’ll do it all while having a whole lot of fun. Your goal is to run not only a successful shop, but a shop that’s the best for your community, your customers, and your employees.

Responsibilities

• Financial Performance – 50%
  • Drive sales by leading from the floor, providing incredible hospitality, and being one of the top two performing salespeople.
  • Support financial goals through participating in the annual budgeting process, financial reviews, and team coaching.
• Staff Performance – 25%
  • Lead training across all key areas and validate through observation, role-play, and tools like Trek U.
  • Host bi-weekly leadership meetings with your leadership team and directly responsible individuals (DRIs) to review performance and plan ahead.
• Store Merchandising & Operations – 15%
  • Maintain an organized, shopper-friendly store with strong merchandising and displays.
  • Oversee store operations including inventory management, supply management, and QuickBooks exports.
• Human Resources – 10%
  • Manage hiring, onboarding, scheduling, and team development.
  • Support all HR processes including discipline and team engagement.

What You’ll Bring To The Team

• Retail Know-How: Solid handle on retail fundamentals—KPIs, profit & loss statements, budgets—the numbers that keep a store thriving.
• Leadership Experience: Led a team for at least a year and know how to coach, inspire, and bring out the best in people.
• Retail Roots: Spent at least 2 years in the retail world.
• Operational Chops: From inventory and merchandising to payroll, scheduling, and customer service—you’ve done it all and can juggle these pieces like a pro.
• Love for Bikes: Believe bikes make the world better! Whether you’re a daily commuter, weekend warrior, or just love helping others discover cycling, you bring the fuel.
• Problem-Solving Skills: Quick on your feet and great at figuring things out—even when the path isn’t totally clear.
• Communication Game: Know how to keep it clear, real, and respectful—whether it’s over email, in a team huddle, or helping a customer find their perfect ride.
• Comfort with Change: Retail moves fast, and you’re cool with that. You’re flexible, resourceful, and ready to roll with whatever comes your way.

Benefits

• Flexible and fun company culture
• Competitive health care PPO & HDHP medical plan options, Dental insurance, Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Paid company holidays
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discounts