Store Manager

About the role

The Manager Trainee is responsible for learning the duties of the Store Manager position and developing the skills required for a Store Manager role. Primary duties include delivering a Legendary Customer Experience, building the team, driving sales, managing inventory, managing profit and sales, expense control, reducing and managing shrink.

Responsibilities

• Observe and learn recruiting, hiring, developing, evaluating, disciplining, and retaining efficient team members.
• Deliver on the promise of Legendary Customer Service through GURA:
  • Greet the Customer.
  • Uncover Customer’s Needs & Wants.
  • Recommend Product Solutions.
  • Ask to Add Value & Appreciate the Customer.
• Create and foster a welcoming environment and sense of belonging in the Store.
• Ensure the power of diversity, equity and inclusion is experienced every day across Team Members, Customers, Suppliers and Communities.
• Ensure Team Members mirror the communities the Store serves.
• Ensure a supportive and engaging experience for Team Members and Customers by fostering different backgrounds, experiences, perspectives, ideas and innovative thinking.
• Schedule, organize, and plan daily activities for team members to ensure efficient store operations.
• Lead team members to ensure the customer has a Legendary shopping experience that differentiates from the competition.
• Communicate company processes, policies, and directives to team members.
• Evaluate processes for effectiveness and coordinate with District Manager and/or Regional Manager to eliminate problems.
• Learn how to create a desirable work environment through promotions, recognition, and empowerment.
• Engage in problem solving and conflict resolution for both team members and customers.
• Learn sales and profit management – accountable for achieving top and bottom line.
• Promote a safe and productive work environment.
• Manage the daily merchandise flow to ensure adequate in-stock and inventory controls.
• Learn the process of organizing merchandise resets to company specifications on a periodic basis.
• Implement and sustain merchandise presentation per company standards.
• Evaluate competitive environment and work with Operations and Merchandising teams to ensure quality and performance.
• Train on daily, weekly, and monthly processing of required paperwork including invoices, schedules, product orders and returns, and POs reports.
• Train to do periodic sales forecasting, payroll analysis and budget review.
• Train on documentation of team member evaluations and corrective action.
• Train on managing periodic price changes.
• Train on communicating inventory needs to buyers and distribution centers.
• Learn to work with buyers, supply chain management, district managers, and distribution centers to solve inventory problems.
• Learn to coordinate and conduct special sales events.
• Train to assist District Manager and other Store Managers in solving district issues and support operational needs.
• Participate in community involvement.
• Set the tone for and reinforce the mission and values of Tractor Supply Company and consistently develop the store as the “Employer of Choice”.
• Learn how to address team member issues and concerns, working with HR team when necessary.
• Learn how to assess and develop team members for advancement within the organization.
• Train to be responsible for budgeting and sales forecasting.
• Learn how to be responsible for auditing store processes.

Requirements

• Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred.
• Supervisory experience preferred.
• Must be at least 18 years of age.
• Possess a valid driver’s license.
• High school diploma required.
• Bachelor’s degree in Agricultural-Science or Business related field preferred.
• Any suitable combination of education and experience will be considered.

Preferred Knowledge, Skills or Abilities

• Must have valid driver’s license if you drive for company business.
• Process information and merchandise through system and POS Register system.
• Read, write, and count to accurately complete all documentation.
• Freely access all areas of the store including selling floor, side lot, stock area, and register area.
• Operate and use all equipment necessary to run a store such as a dolly, hand-truck, forklift, computer, and cash register.
• Move and transfer merchandise generally weighing 0–50 lbs throughout the store.
• Work varied hours, days, nights, and weekends as business dictates, plus six days a week during peak seasons in the spring and fall.
• Work a minimum of 52 hours per week.
• Stand and walk for long periods of time often up to four hours straight without a break.
• Travel to other store locations and to company functions.

Working Conditions

• Normal office working conditions.

Physical Requirements

• Standing (not walking)
• Sitting
• Walking
• Kneeling/Stooping/Bending
• Reaching overhead
• Driving a vehicle
• Lifting up to 50 pounds