Store Manager

TOTEME is a fashion house rooted in Swedish sensibilities, modern aspirations, and the notion of style. With an appreciation for how pieces are worn in practice, we create emblematic designs with an emphasis on materiality and shape. Archetype pieces are realized in authentic materials, rich textures, and graphic silhouettes. Representing a direct and decisive way of dressing, the collections are contextualized in curated edits, visuals, and spaces. Founded in 2014 by Elin Kling and Karl Lindman, TOTEME operates from an atelier in Stockholm, creating women’s and men’s collections spanning ready-to-wear, shoes, bags, accessories, and jewelry.

About the role

TOTEME is seeking an experienced retail leader to manage our new store at South Coast Plaza in Los Angeles. This role is ideal for a current Assistant Store Manager or Store Manager within a premium or luxury brand who is ready to lead a flagship environment where hospitality, clienteling, and operational excellence are central to the experience. As Store Manager, you will drive commercial performance while elevating the in-store experience to reflect TOTEME's brand standards. The store is a multi-level brand environment requiring strong leadership presence, structured operations, and a highly curated client journey. You will lead and develop a team including Sales Advisors, Senior Sales Advisors, a Private Client Advisor, Stock Supervisor, Department Manager, and Assistant Store Manager.

Responsibilities

• Deliver excellent customer service with a focus on building and maintaining long-term relationships.
• Assume responsibility for sales targets and performance.
• Recruit, support, and train the team to meet sales targets and service levels.
• Plan, delegate, action, and follow up on the store's daily operational tasks.
• Create and maintain staff schedules.
• Plan budgets and expenses with a sustainable and cost-conscious mindset.
• Manage stock levels, logistics, and sell-through.
• Implement company procedures and reporting activities.
• Develop and implement new store policies and strategies.
• Work towards long-term Key Performance Indicators (KPIs) and business goals.
• Give feedback to the Buying team.
• Lead the store's Visual Merchandising and upkeep.
• Develop efficient workflows.
• Manage in-store events.
• Participate in and contribute to TOTEME's social and environmental sustainability strategy.

Requirements

• At least five years of experience in store management within luxury retail.
• Experience leading a team.
• Experience working in an omnichannel environment.
• Experience with Customer Relationship Management (CRM) systems.
• Experience with back-office operations management.
• Experience generating reports and guidelines.
• Fluent in spoken and written English.

Skills

• A strong leader with an interest in people and their development.
• Self-motivated, solution-oriented, and hands-on.
• Strong organizational skills with the ability to multitask and work under pressure.
• Business and results-oriented with a strong commercial drive.
• Customer-focused with the ability to build lasting relationships.
• A strong visual eye and attention to detail.
• Passionate about TOTEME with an understanding of the brand and aesthetic.
• Available to work a flexible schedule, including evenings and weekends.

Pay

The salary for this role ranges between $100,000–$125,000 per year USD before tax, set according to the applicant's profile, skills, and previous experience.

Schedule

This is a full-time position based at TOTEME's new store at South Coast Plaza in Los Angeles, starting no later than mid-October.