Store Manager

About the Role

The Store Manager is responsible for interfacing and consulting with qualified patients and caregivers, and administering approved medical marijuana products. This role oversees all activities related to the operation of the Dispensary, including patient identification and registration, record retention, product tracking, and inventory control as directed by the Vice President, Regional Operations.

Responsibilities

• Provides management and leadership in the Dispensary, monitoring all point-of-sale transactions.
• Manages patient-specific logs, including the receipt, storage, and auditing of all inventory.
• Responsible for ordering new inventory and supplies, maintaining accurate records.
• Resolves inventory discrepancies and patient-staff conflicts as the responsible party at the Dispensary.
• Develops Dispensary privacy policies and procedures, ensuring security and confidentiality of all patient information and compliance with HIPAA.
• Directs and monitors department managers to accomplish goals consistent with established safety procedures.
• Establishes methods to follow the operating plan in compliance with state regulations.
• Maintains records required by public health law and ensures quality assurance plans, including detecting, identifying, and preventing dispensing errors related to product packaging and labeling.
• Manages and implements policies for retesting returned approved medical marijuana products, storage/disposal, and reporting requirements for adverse events and product recalls.
• Assists with implementing and maintaining security systems for tracking, record-keeping, retention, and surveillance of all products at every stage of storage, delivery, transportation, and distribution.
• Develops an employee-oriented company culture emphasizing quality, continuous improvement, teamwork, and high performance.
• Implements HR policies and programs supporting company initiatives, ensuring compliance to minimize risk.
• Ensures job descriptions for all positions are accurate and current.
• Conducts investigations, responds to unemployment claims, EEOC, DOL, and employee relation issues (e.g., complaints, harassment allegations, civil rights complaints). Settles grievances with senior counsel.
• Conducts exit interviews, analyzes data, and recommends corrective actions for continuous improvement.
• Creates organizational development and employee training programs.
• Conducts performance reviews, monitors employee productivity, attitudes, and performance results.
• Implements HR-related software systems in collaboration with IT partners.
• Recruits and retains top-quality staff; conducts interviews and manages talent acquisition and workforce plans.
• Builds a quality assurance program tied to the performance review process.
• Develops progressive and proactive compensation and benefits programs to motivate and reward effective performance.
• Manages leave administration practices.
• Maintains excellent facilities to enhance employee productivity.
• Provides company-wide communication and manages change.
• Ensures employee safety, wellness, health, and welfare.

Requirements

• Ability to stand, walk, or sit for extended periods.
• Use hands to perform manual tasks and lift or move up to 10 pounds (or more with assistance).
• Ability to speak and communicate verbally with co-workers, customers, and vendors.
• Moderate noise level in the work environment.

FLSA status: Exempt (Full Time); Non-Exempt (Per Diem).

About the Company

The Cannabist Company, formerly known as Columbia Care, is one of the most experienced cultivators, manufacturers, and providers of cannabis products and related services, with licenses in 14 U.S. jurisdictions. The company operates 104 facilities, including 81 dispensaries and 23 cultivation and manufacturing facilities. It delivers industry-leading products and services to both medical and adult-use markets, offering brands such as Seed & Strain, Triple Seven, Hedy, gLeaf, Classix, Press, and Amber.

Recognized for its comprehensive benefits, ongoing training opportunities, and commitment to diversity and equity inclusion, The Cannabist Company has earned a spot on mg Magazine's America's Top Cannabis Industry Employers list.

Benefits

• Competitive wages.
• Paid holidays, vacation, and sick time.
• 401K with company match.
• Multiple health plan choices (medical, dental, vision).
• Pet and life insurance.
• 100% paid short-term disability; optional long-term disability insurance.