Store Manager

About the role

SEE Eyewear is seeking a dynamic, fashion‑driven Store Manager to lead boutique businesses, develop high‑performing teams, and elevate the SEE brand. The role combines brand ambassadorship, sales leadership, operational ownership, and talent development in a full‑time position with weekend availability. Licensed Optician status and optical experience are preferred.

Responsibilities

• Sales & Client Experience Leadership: Drive a high‑touch, fashion‑forward client experience; maintain an active sales presence; achieve and exceed store sales goals and KPIs; cultivate VIP relationships; monetize contact lens programs and second‑pair opportunities; partner with the Optometrist for seamless patient‑to‑retail experiences.
• Leadership & Team Development: Recruit, hire, and develop top talent; coach through role‑play, floor observation, and performance conversations; hold team members accountable to KPIs, client‑eling, attendance, and professional standards; ensure SEE Academy completion and compliance; create an inclusive, motivating work environment; conduct performance management conversations.
• Product & Brand Ambassadorship: Serve as the in‑store expert on SEE’s exclusive frames, lenses, and enhancements; position eyewear as a fashion statement; maintain visual merchandising standards; protect pricing integrity and brand positioning.
• Operations & Business Ownership: Own store performance including sales, controllable expenses, payroll awareness, and profitability; oversee opening/closing procedures, register balancing, deposits, and inventory accuracy; ensure compliance with pricing, discounts, remakes, returns, and promotions; use reporting tools and dashboards for business decisions; keep the store organized, clean, and visually inspiring.
• Security Awareness: Lead theft‑prevention practices; respond to and report safety‑related incidents.

Requirements

• Minimum 3 years of store leadership and retail experience (preferred).
• Optical experience preferred; Licensed Optician a plus.
• Open availability including nights and weekends; ability to stand up to 8 hours and lift up to 30 lb.
• Tech‑savvy: comfortable using POS systems, insurance portals, Microsoft Office (including Excel), Teams, and OneDrive.
• Licensing Requirement (Multi‑State): In states such as Washington, California, New York, Florida, Ohio, and others that require a licensed dispensing optician or registered apprentice, candidates must meet state requirements to perform optical fitting and dispensing duties. In states without such mandates, prior optical experience or certification is preferred.

Qualifications

• Professional – handles challenges with grace and leads with integrity.
• Team Player – collaborates, communicates, and contributes to collective success.
• Entrepreneurial – thinks creatively, drives traffic, and grows the business.
• Eager to Learn – welcomes feedback and pursues constant improvement.
• Accountable – owns results and leads others to do the same.
• Open Communicator – addresses concerns quickly and communicates with confidence.
• Passionate About Fashion – views eyewear as a statement and thrives on styling clients.

Benefits

• Medical Insurance
• Dental Insurance
• Life Insurance
• Disability Coverage
• 401(k) with match
• Paid Time Off
• SEE Perk Pack (complimentary eyewear and eye exams)
• HSA & FSA Programs

Schedule

Full‑time leadership role with required weekend availability and open availability for nights and weekends.