Store Manager

About the role

Victra is the largest Verizon Authorized Retailer in the United States. As a Store Manager, you shape our guest experience. By coaching your team, you help them give their best to Every Guest, Every Time. Our Store Managers exceed both store and personal sales targets. With our paid training, we give you the tools to embrace and take ownership of your store.

Responsibilities

• Develop and mentor your team to achieve sales goals and exceed quotas.
• Drive high-performance results within a fast-paced sales environment, focusing on optimizing customer and employee experience.
• Lead by example on the sales floor, showing your team how to provide exceptional service.
• Coach your team one-on-one to help them reach their full potential.
• Manage daily operational tasks, including inventory control, cash management, and ensuring store compliance.
• Resolve customer issues and assist with customer transactions.
• Set and share daily/weekly/monthly goals with your sales teams.
• Provide training and mentoring to enhance customer experience and sales performance.
• Run store operations, including analyzing staffing needs, reporting financial and sales data, and managing cash.
• Ensure store targets are met daily/weekly/monthly.

Requirements

• Background in customer service within the retail, restaurant, or wireless industry preferred.
• 1-2 years of experience in Customer Service or leadership role.
• Management experience in a commission-based sales environment.
• Proven history of achieving challenging team and individual sales goals.
• Balanced multiple opposing priorities in a multifaceted environment.
• Set goals, evaluate performance, and develop a high-performing team.
• Basic interview skills and enhanced staffing knowledge.
• A high school diploma or GED.
• One or more years of customer service, preferably in a retail or sales environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age.

Qualifications

• Legally authorized to work in the United States.
• Ability to lift ten pounds and stand for extended periods of time.

Skills

• Customer service skills.
• Team leadership and coaching abilities.
• Problem-solving and conflict resolution skills.
• Effective communication and interpersonal skills.
• Ability to manage multiple tasks and priorities.
• Basic computer skills, including proficiency with Microsoft Office.

Benefits

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• Fifty percent off Verizon Service Referral Bonus
• Frequent Contests
• Career Advancement Opportunities

Pay

Compensation: Pay will include a base rate of $14.00/hour with uncapped earning potential through commission.

Schedule

This is an hourly role. On a typical day, you will take care of your guests and confirm that your coworkers have what they need. You will lead by example on the sales floor, showing your team how to provide exceptional service.