Store Manager

About the role

The Store Manager leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience. This professional provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance.

Pay

Competitive weekly pay and bonus opportunities.

Benefits

• Benefits package valued at more than $10k*
• 401(k) plan with company matching
• Medical coverage plans customized to suit your needs
• Paid time off (PTO) programs
• Company holidays
• Paid volunteer days
• Up to $5,250 annually in tuition reimbursement
• Paid training and all the tools and resources you'll need to be successful

View all our health, wealth and life offerings at www.safelitebenefits.com.

Responsibilities

• Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling.
• Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.
• In conjunction with the other field leaders, ensure that every technician is SafeTech™ certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job.
• Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping -- occasionally collaborating with marketing associates to ensure the right materials are properly displayed.
• Provide world class customer service by responding quickly to client complaints/warranty issues.
• All other duties as assigned.

Requirements

• High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience (preferred)
• Valid state-issued driver’s license required

Qualifications

• 3+ years of leadership experience with an innovative approach toward incenting performance
• 3-5 years of experience in retail or service center environments; automotive experience preferred

Skills

• Proficiency with Microsoft Office Suite, web applications, and general office equipment
• Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce
• Comfort working outside in a variety of weather conditions
• Present a professional appearance and wear personal protective equipment
• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods