Store Manager

Role Overview

Responsible for managing store operations, staff recruitment, training, and performance evaluations to ensure efficient processes including ordering, stocking, merchandising, and customer service.

Key Responsibilities

• Recruit, select, and retain qualified employees, ensuring proper staffing and compliance with labor laws.
• Train staff, evaluate performance, and address gaps through counseling or termination as needed.
• Make recommendations on employee pay and advancement.
• Communicate expectations on performance, conduct, safety, and policies regularly.
• Oversee store opening and closing, evaluate business trends, and manage inventory levels to meet sales and stock targets.
• Ensure merchandise presentation adheres to standards, control damages and markdowns, and maintain accurate inventory.
• Safeguard financial integrity through cashier accountability, key control, and security practices.
• Lead customer service excellence, maintain a clean and safe store environment, and ensure operational tools are available.
• Follow company policies, complete documentation accurately and timely.

Qualifications & Skills

• Ability to interpret documents and perform basic math calculations.
• Knowledge of cash handling, inventory management, and merchandising practices.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Experience in recruiting, training, and managing staff with legal compliance awareness.
• Bilingual skills may be preferred for certain locations.

Preferred Background

• High school diploma or equivalent.
• Management experience in retail preferred.

Physical & Working Conditions

• Frequent standing, walking, bending, and lifting up to 55 pounds.
• Use of equipment like scanners, pricing guns, and carts.
• Occasional outdoor weather exposure and driving for store-related tasks.
• Fast-paced environment with moderate noise levels.