Store Manager

About the role

Oliver Peoples was founded in 1987 with the opening of its first boutique and subsequent launch of the original collection. From the beginning, Oliver Peoples had a passion for superior product, a distinctive culture rooted in California, and an obsession with service. These core values have remained at the foundation of the brand and endure today. We strived to be the most prestigious and culturally distinctive eyewear company in the world. Committed to excellence in service; our stylists and opticians assist customers in selecting that perfect frame. Oliver Peoples is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

The Store Manager is responsible for leading their team on the sales floor, delivering a positive customer experience, meeting sales key performance indicators (KPIs), and merchandising the store to meet brand standards. Additionally, the Store Manager will be responsible for recruiting, onboarding, and developing their team.

Responsibilities

• Oversees all sales and operational activities of the store to ensure weekly and monthly sales objectives are met.
• Recruits, onboards, and develops qualified talent, preferably with experience in a luxury retail environment.
• Coaches associates by providing clear, motivating and constructive performance feedback in a timely manner.
• Accurately staffs the store to consistently delivers an exceptional customer service experience.
• Provides recognition to associates for positive performance.
• Meets brand standards of presentation and operations.
• Continuously monitors the business by analyzing KPIs and implementing action plans accordingly.
• Responsible for maintaining accurate product inventory.
• Drives participation in assigned monthly training courses.
• Effectively manage all employee relation concerns, including time and attendance, unsatisfactory performance, and asset protection.
• Expertly guides customers in selecting frames and lenses that are best suited for their lifestyle, wardrobe and/or prescription.
• Ability to move boxes weighing up to 20 pounds around the store for various needs.
• Must be able to remain in a stationary position for duration of shift.
• Additional responsibilities as needed.

Requirements

• High School Diploma or equivalent
• Retail management experience, preferably within a luxury selling environment.

Skills

• Strong