Store Manager

USD $79,000.00/Yr.

About the role

The Store Manager is responsible for the successful operation and profitability of the store, including training, directing, and monitoring all department staff.

Responsibilities

• Greet and service customers per company standards of World Class customer service, ensuring staff are also trained to provide exemplary service.
• Maintain professionalism and provide appropriate leadership for staff and the store.
• Handle customer complaints appropriately and per company policy.
• Ensure the store is inviting, shoppable, and products customers want to buy are in-stock.
• Manage special orders per company policy.
• Ensure the phone is answered per company standards and spend at least 75% of time on the sales floor assisting customers, directing staff, and attending to all departments.
• Train staff on exemplary customer service and hold them accountable.
• Ensure staff compliance with applicable state and/or county food safety certifications and registration.
• Meet and/or exceed expectations in store and department sales, Sales per Labor Hour Ratio, Average Ticket, Customer Count, Cost of Goods Sold for Produce, and EBITDA.
• Order products from the correct vendors to receive the correct discount and maintain margins.
• Ensure perishables are rotated and stocked per company standards.
• Manage mark-downs per company standards.
• View the store as a whole and assist customers in all areas.
• Train, assign tasks, and hold store personnel accountable for accomplishing tasks.
• Ensure master and daily schedules are accurate, complete, and meet store needs, posting them in a timely manner.
• Assign tasks daily using company task sheets and monitor appropriately.
• Partner with department managers to share staff and accomplish tasks as needed.
• Train and monitor staff to ensure they view the store as a whole and assist customers in all areas.
• Cross-train staff with department managers to accomplish all needed tasks.
• Ensure staff has adequate product knowledge to meet customers’ needs.
• Complete and conduct all store staff performance evaluations with input from department managers.
• Grant wage increases when appropriate in accordance with company standards.
• Interview and hire for store needs with input from department managers.
• Address all performance and/or disciplinary issues appropriately and in a timely manner with Human Resources assistance.
• Maintain clear and direct communication with store staff, including conducting monthly staff meetings and posting company information and announcements.
• Ensure safety guidelines are followed at all times.
• Manage business disruptions such as loiterers, solicitation, emergency weather situations, and bathroom misuse.
• Ensure all Ultimate edits are made in a timely manner.
• Proactively hire, train, and develop store staff, department managers, and Assistant Store Managers for future store management positions.
• Train new store management in proper store and department operations.
• Encourage staff to increase their nutritional and product knowledge and train on new products and nutrition.
• Answer and ensure store staff answers customer questions per company standards.
• Monitor all departments and hold department managers accountable for store operational duties.
• Complete operational responsibilities (daily schedules, checklists, opening and closing store duties).
• Ensure store paperwork and reports are completed in a timely manner (including Monthly Manager’s Report).
• Efficiently and accurately complete the DSR and Manager's Cash.
• Communicate all issues with the home office and ensure issues are resolved.
• Maintain store appearance and cleanliness.
• Respond quickly to all Department Manager calls when on duty and assist with coverage for lunches and breaks.
• Support decisions made by the home office, follow through, and correctly perform assigned jobs.
• Read and follow communications (memos, faxes, emails) from the home office.
• Remain flexible to changing work demands to accomplish goals.
• Be "hands-on" and do whatever it takes to get the job done and make the company thrive.

Requirements

• High school diploma or GED is required.
• 1-2 years of management experience in grocery and/or related retail experience; natural foods industry a plus.
• Able to manage changing priorities.
• Ability to pass applicable food safety training courses and/or testing to obtain certifications as required by state and/or county law.
• Must be able to obtain forklift certification.
• Maintain compliance by keeping food safety certifications up to date through continuing education and registered with the appropriate agency if applicable.
• Possess a sense of urgency in the completion of tasks and stay focused with the task at hand.
• Possess excellent customer service skills.
• Be highly organized with great attention to detail and take direction and follow through.
• Must be cashier trained.
• Proficient in MS Word, Excel, and Outlook.

Schedule

Work schedule is based on store needs, including evenings and weekends. The Store Manager is typically scheduled for 45 hours per week; however, he/she is responsible for ensuring the store is properly covered, which may require more hours. Store Managers should be on the sales floor assisting customers, directing staff, and attending to all departments at least 75% of the time.

Benefits

• All Crew Members:
  • Birthday Bonus Pay
  • Vitamin Bucks (up to $2,080 earned as store credit annually)
  • Holiday Pay for 5 Holidays – Stores Closed
  • Paid Time Off (sick days and vacation) that increases with tenure
  • Paid Nutrition Education
  • good4u Crew Member Discount
  • {N}power Program (customer appreciation and rewards program)
  • Regular, scheduled pay increases
  • Advancement opportunities and career development
  • Health and Wellness Program
  • Employee Assistance Program (EAP)
  • Employee Referral Program
• Full-Time Crew Members (30+ hours/week):
  • Medical, Dental, and Vision Insurance
  • Paid Parental Leave
  • Paid Medical Leave (through company-paid short-term disability insurance)
  • Company-Paid Short-Term Disability Insurance
  • Company-Paid Life Insurance
  • Voluntary Benefits including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
  • Retirement Savings Plan (401k) with discretionary Company Match
  • Healthcare and Dependent Care Flexible Spending Account (FSA)
  • Health Savings Account (HSA) with Company Match

Physical Capabilities and Environmental Demands

Physical Requirements:

• Constantly lift or carry up to 10 lbs.
• Frequently lift or carry 11-20 lbs.
• Occasionally lift or carry 21-50 lbs.
• Occasionally lift or carry 51-100 lbs. with a team lift.
• Frequently push or pull up to 15 lbs.
• Occasionally push or pull 16-100 lbs.
• Occasionally use the computer for data entry and mouse.
• Constantly walk, stand, use fine motor manipulations, grip, bend, twist, turn, and reach outward for the duration of the work shift.
• Frequently reach above chest.
• Occasionally sit, squat, kneel, and climb as needed.

Environmental Requirements:

• Frequently work with sharp tools and equipment, dust, fumes, and congested worksite.
• Occasionally work with noise, cold, heat, wet, humid conditions, outside, heights, and contact stress.