Store Manager

About the Role

We are seeking an inspiring, confident, and ambitious individual to join the Movado Company Store team as the Store Manager at Sawgrass Mills Premium Outlet in Sunrise, FL. This role is pivotal in achieving financial objectives, driving sales performance, and ensuring exceptional customer service.

Responsibilities

• Achieve financial objectives for the store, including meeting or exceeding store sales goals and ensuring store expense budgets are met.
• Set sales goals for all store associates and monitor their performance against these goals.
• Analyze store performance through business analytics and implement programs to enhance store performance.
• Recruit, hire, train, evaluate, and counsel store employees to ensure peak performance.
• Schedule, organize, and assign employees, and follow up on their work results to maximize store performance.
• Maintain and enhance staff performance through continuous training and coaching.
• Identify current and future customer requirements by establishing rapport with potential and actual customers, ensuring excellent CRM practices.
• Regularly conduct performance evaluations and communicate appropriate employee improvement plans.
• Resolve customer issues or complaints in a timely manner, determining optimal solutions for customer satisfaction.
• Ensure all store employees maintain the store in accordance with company standards.
• Provide exceptional customer service and ensure all employees do the same.
• Conduct regular store meetings to keep staff informed of store and corporate issues.
• Communicate, implement, and manage store marketing and merchandising programs.
• Execute and monitor loss prevention and shrink programs in accordance with corporate policies.
• Oversee all store operational issues and administrative duties, ensuring timely opening and closing of the store.
• Maintain the stability, security, and reputation of the store by complying with corporate, legal, and security requirements.
• Regularly communicate and coordinate with appropriate corporate personnel regarding store operations.

Requirements

• At least 3 years of experience as a Retail Manager, preferably in watch, jewelry, fashion, accessories, specialty, and/or luxury retail.
• Solid sales background.
• Open availability and flexibility to work according to the needs of the business to ensure store objectives are met (Flexible Schedule).
• Strong business acumen and use of business analytics.
• Superior skills in managing employees with an ability to develop and mentor as it relates to sales performance.
• Excellent interpersonal and communication skills.
• Proven ability to build a culture focused on success and teamwork.
• Intermediate computer skills.

Benefits

• Competitive compensation package starting at $70,000 annually plus commission on sales.
• Employee discount.
• Time off and benefit package.