Store Manager

About the Role

We are seeking an inspiring, confident, and ambitious individual to join the Movado Company Store team as the Store Manager at the Vacaville Premium Outlets in Vacaville, CA. This role is pivotal in driving store performance, leading a team, and delivering exceptional customer service in a luxury retail environment.

Responsibilities

• Achieve financial objectives for the store, including meeting or exceeding sales goals and managing store expense budgets.
• Set sales goals for store associates and monitor their performance against these goals.
• Analyze store performance using business analytics and implement programs to enhance performance.
• Recruit, hire, train, evaluate, and counsel store employees to ensure peak performance.
• Schedule, organize, and assign employees, following up on work results to maximize store performance.
• Maintain and enhance staff performance through continuous training and coaching.
• Identify current and future customer requirements by establishing rapport and ensuring excellent CRM practices.
• Conduct regular performance evaluations and communicate improvement plans as needed.
• Resolve customer issues or complaints in a timely manner, ensuring optimal solutions and satisfaction.
• Ensure all store employees maintain the store in accordance with company standards.
• Provide exceptional customer service and ensure all employees do the same.
• Conduct regular store meetings to keep staff informed of corporate and store issues.
• Communicate, implement, and manage store marketing and merchandising programs.
• Execute and monitor loss prevention and shrink programs in accordance with corporate policies.
• Oversee all store operational issues and administrative duties, including timely opening and closing of the store.
• Maintain the stability, security, and reputation of the store by complying with corporate, legal, and security requirements.
• Regularly communicate and coordinate with corporate personnel regarding store operations.

Requirements

• At least 3 years of experience as a Retail Manager, preferably in watch, jewelry, fashion, accessories, specialty, and/or luxury retail.
• Solid sales background with a strong business acumen and use of business analytics.
• Open availability and flexibility to work according to the needs of the business.
• Superior skills in managing employees, with an ability to develop and mentor sales performance.
• Excellent interpersonal and communication skills.
• Proven ability to build a culture focused on success and teamwork.
• Intermediate computer skills.

Benefits

• Competitive compensation starting at $70,304–$75,000.
• Commission on all sales.
• Employee discount.
• Time off and a comprehensive benefits package.