Store Manager

Role Overview

The Manager is responsible for the growth, profitable operation, and maintaining the company's culture, mission, and values at their location(s). They lead and develop the team, ensuring excellent customer service, efficient operations, and adherence to health and safety standards.

Responsibilities

• Proficiently perform all Brewista and Shift Lead duties
• Train, coach, and provide feedback to team members
• Create weekly shift schedules balancing labor costs and customer wait times
• Manage inventory, equipment, and cash handling processes
• Facilitate team bonding and leadership development
• Implement directives from upper management and delegate tasks
• Ensure health requirements are met and develop new leaders
• Oversee daily operations, customer interactions, and cleanliness

Qualifications & Skills

• Ability to create positive customer interactions and lead a team effectively
• Comfort working with hot water, coffee, dairy, and other stand equipment
• Physical ability to lift up to 50 lbs, stand for long periods, and work outdoors
• Capacity to climb ladders, bend, kneel, and perform cleaning tasks
• Strong problem-solving skills and adaptability in stressful situations
• Experience leading large teams in fast-paced environments
• Proficiency in Microsoft Office Suite (basic level)

Additional Requirements

Flexibility to work early mornings, late nights, weekends, and holidays as needed, including coaching and administrative duties outside scheduled hours.