Store Manager

About the role

We are looking for a Store Manager to drive sales and client experience by leading with purpose and cultivating a culture of high performance, personalized service, and operational excellence. You will empower store teams to achieve targets by creating exceptional experiences and building lasting client loyalty.

Who you are

• A natural motivator who brings out the best in your team and leads by example on the floor
• Detail-oriented, with a sharp eye for visual standards and a genuine sense of pride in how the store looks and runs
• Organized and dependable, able to juggle scheduling, inventory, and daily operations without dropping the ball
• A thoughtful observer who reads both the numbers and the room, and knows when something needs attention before it becomes a problem
• A team builder who takes onboarding and development seriously, and invests in growing talent
• A strong communicator who keeps the Corporate Team in the loop and represents the brand well in every interaction

Responsibilities

• Lead the team to achieve sales goals by modeling, motivating, training, and mentoring a client-focused team that values every customer interaction
• Manage schedules per allotted labor hours, supporting client interactions and maximizing traffic
• Partner with the People team to acquire, onboard, and develop best-in-class talent
• Oversee daily operations of the retail store, including but not limited to opening/closing, inventory management, cleaning, facilities management, supply ordering, and financial stewardship
• Meet and maintain visual standards inclusive of window displays, merchandise displays, and daily housekeeping duties
• Conduct thoughtful analyses of the business that balance business analytics with client feedback and observations of the team to identify ways to continue to improve
• Maintain a close partnership with the Corporate Team

Requirements

• Minimum of 3+ years of retail managerial experience
• Strong interpersonal skills with the ability to build rapport effortlessly
• Superior coaching and mentoring skills
• Proven track record of meeting and exceeding sales goals with a strong drive for results
• Genuinely enjoys selling in a retail environment through building relationships with clients and the team
• Strong communication skills, both oral and written, with the ability to explain product attributes and benefits clearly and effectively
• Organized with the ability to prioritize and multi-task
• Strong drive to complete tasks with a high degree of accuracy
• Ability to work a retail schedule, which includes weekends and some holidays
• Positive demeanor; leads with kindness and grace
• Team player who works well with others
• Actively gives and receives feedback
• Takes an active role in the professional development of others
• Skilled in using POS systems, such as Shopify, and related inventory-management software