Store Manager

About the Role

A dynamic leader who will reflect the company’s ethos around people, processes, operations, and brand advocacy. This position plays a crucial role in ensuring the store's success and contributing to overall company growth, with responsibility for personal sales, store sales goals, leading a team, managing operations, delivering an exceptional customer experience, and implementing strategies to achieve revenue goals. The role is held to the highest standards of ethics, integrity, and professionalism.

Store revenue up to $5 million per year with leadership of up to 15 direct reports.

Responsibilities

• People
  • Provide guidance, training, and support to sales teams to improve sales techniques, strategies, and overall performance.
  • Lead and supervise the entire employee life cycle, including recruitment, selection, training, development, and succession planning to cultivate and maintain a top-performing team.
  • Enhance employee engagement and nurture a positive workplace culture.
  • Communicate effectively with team members.
• Process
  • Achieve or surpass store and annual operating benchmarks.
  • Evaluate team performance, objectives, and behaviors to determine effectiveness.
  • Model the highest standards for surpassing customer expectations.
  • Learn, model, and teach established sales and design processes.
  • Sustain store profitability by maintaining profit and loss statements, financial metrics, and margins.
• Brand Advocacy
  • Model and teach product knowledge.
  • Champion the company’s brand strategy and first-in-class customer experience.
  • Align merchandizing, pricing, and product flow to company standards.
  • Uphold brand visual standards in the store by ensuring cleanliness in employee and customer areas.
• Operations
  • Leverage store visit forms and host regular weekly, monthly, and quarterly meetings with staff.
  • Ensure proper execution of all existing and new systems and administrative procedures.
  • Collaborate with support teams to ensure flawless execution of operational excellence.
  • Adhere to legal and efficient accounting procedures.
  • Plan and execute sales promotions, events, and projects as needed for market and company improvement.

Requirements

• Minimum Requirements
  • Education: Bachelor’s degree or equivalent experience.
  • Experience: 3-5 years in a business unit with a sales retail emphasis.
  • Skills: Proficient in Microsoft Office 365, financial understanding, adept interpersonal communication, analytical abilities, goal orientation, team management, and customer service.
  • Ability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays.
• Preferred Requirements
  • Experience managing in a retail environment with a strong focus on sales.
  • Thorough understanding of profit and loss.
  • Strong business acumen.
  • Advanced interpersonal and communication skills, with experience in building effective relationships.

Supervisory Responsibilities

Up to 15 direct reports.

Physical Demands & Work Environment

• Ability to lift and/or carry up to 50 pounds.
• Ability to stand for long periods of time.
• Nearly continuous use of repetitive hand motions, hearing, and listening.
• Often required to sit, walk, bend, and stoop.
• Subject to inside environmental conditions.
• Ability to pass background and drug screen.

Pay

Total Compensation Range: $60,000 - $95,000 per year (inclusive of base, commission, and bonus).

• Base Pay: $60,000 per year.
• Commission & Bonus:
  • Uncapped commission on written sales: 3% on La-Z-Boy Design Sales and 2% on other sales.
  • Monthly bonus opportunity of up to $1,500 based on defined group sales goals.

Schedule

40 hours per week.

Benefits

• Medical, vision, dental, and basic life insurance.
• 401k retirement plan with company match of up to 6%.
• Paid time off, including:
  • 9-11 paid holidays each year.
  • Two weeks’ prorated vacation as a new hire.
  • Personal time (non-exempt only) or state-mandated sick time.

More information can be found at La-Z-Boy Benefits.