STORE MANAGER

About the role

The store manager is responsible for the successful operation of the store, including achieving sales and profit goals as set by the operating budget. This role directly supervises sales workers in the grocery department and performs management functions such as purchasing, budgeting, accounting, and personnel work.

Responsibilities

• Provide customer service by greeting and assisting customers, and responding to inquiries and complaints.
• Monitor sales activities to ensure customers receive satisfactory service and quality goods.
• Assign employees to specific duties and supervise their work in sales, inventory-taking, reconciling cash receipts, and customer services.
• Inventory stock and reorder when levels drop to a specified point.
• Maintain records of purchases, sales, and requisitions.
• Enforce safety, health, and security rules.
• Examine products purchased for resale or received for storage to assess condition.
• Recruit, interview, hire, train, evaluate, promote, demote, and terminate store employees as necessary.
• Ensure all employees know, understand, and follow company policies and standards.
• Measure performance, evaluate, and take corrective action.
• Instruct staff on handling difficult and complicated sales.
• Achieve sales and profit objectives through leadership and example.
• Examine merchandise to ensure correct pricing, display, and functionality as advertised.
• Plan, develop, and maintain work schedules, employee records, time cards, and other necessary documentation.
• Organize, calculate, and enter daily sales information for the corporate office.
• Maintain up-to-date knowledge of local competition.
• Confer with company officials to develop methods and procedures to increase sales and expand markets.
• Control store expenses and plan budgets; authorize payments and merchandise returns.
• Provide supervision to reduce loss due to theft.
• Maintain and preserve company property.
• Prevent overstocks and out-of-stocks through correct product ordering.
• Develop a favorable customer image through cleanliness, attractiveness, and employee conduct.
• Review and monitor scheduled shift hours.
• Abide by all city, county, state, and federal regulations.
• Assist in areas needing attention or assign tasks to others.
• Record all sales at the time of purchase and accurately record markups, markdowns, spoilage, and store use of merchandise.
• Verify daily deposits, prepare end-of-week reports, and ensure payroll accuracy.
• Train new employees and maintain performance records.
• Advise supervisors of personnel situations or policy violations affecting store operations.
• Check equipment for proper working conditions.
• Control payroll within budget guidelines.
• Enforce vendor check-in procedures and maintain safe security protocols.
• Responsible for opening and closing the store, including completing shift-checkout reports.
• Share responsibility for controlling store inventory and maintaining sellable displays.
• Prepare and maintain perishable foods according to company standards.
• Maintain coolers, shelves, and displays by keeping them full and fronted.
• Clean and maintain store equipment.
• Perform other job-related tasks as requested by management.

Qualifications

• High School Graduate or General Education Degree (GED).
• No prior experience necessary.

Skills

• Accountability – Ability to accept responsibility and account for actions.
• Accuracy – Ability to perform work accurately and thoroughly.
• Ambition – Drive to achieve personal advancement.
• Analytical Skills – Ability to use reasoning to solve problems.
• Assertiveness – Ability to act confidently to facilitate work completion.
• Oral and Written Communication – Ability to communicate effectively with others.
• Competitiveness – Willingness to strive for success.
• Customer-Oriented – Ability to meet customer needs while following company procedures.
• Decision Making – Ability to make critical decisions following company procedures.
• Energetic – Ability to work at a sustained pace and produce quality work.
• Goal-Oriented – Ability to focus on and achieve predetermined results.
• Initiative – Ability to make decisions or take actions to solve problems.
• Innovative – Ability to look beyond standard solutions.
• Interpersonal – Ability to get along with a variety of personalities.
• Leadership – Ability to influence others effectively.
• Management Skills – Ability to organize and supervise others.
• Motivation – Ability to inspire oneself and others to reach goals.
• Organized – Ability to follow systematic methods of performing tasks.
• Patience – Ability to remain calm under stress.
• Presentation Skills – Ability to present information publicly.
• Project Management – Ability to organize and direct projects to completion.
• Reliability – Dependable and trustworthy.
• Responsible – Ability to be held accountable for conduct.
• Team Builder – Ability to convince groups to work toward a goal.
• Time Management – Ability to organize and complete work within deadlines.
• Proficiency in Microsoft Office and general computer knowledge.
• Ability to complete basic math calculations.
• Must have access to a phone at all times.

Physical Demands

• Frequently stand, walk, sit, handle/finger, reach outward, bend, squat, or kneel.
• Frequently lift/carry 10–50 lbs; occasionally lift/carry over 100 lbs.
• Frequently push/pull 12–40 lbs; occasionally push/pull 41–100 lbs.
• Vision requirements: near, distance, color, peripheral, and depth perception.
• Must be able to hear emergency sounds, intercoms, and fan motors.
• Ability to wear Personal Protective Equipment (PPE), including back belts when lifting heavy objects.

Work Environment

Grocery store and office setting.