Store Manager

About the role

At Hot Topic, we’re passionate about music, pop culture, and creating the most amazing in-store experience for our customers and employees. We’re on the search for a Store Manager that will be at the forefront of bringing the fandom to life. You’ll lead the store in achieving store objectives with regards to hitting sales targets, recruiting, development, and performance management. You’ll be a retail maverick that can handle anything that comes your way. You’ll be a believer in developing talent and providing the best customer service in the mall.

Responsibilities

• Ensure that your store achieves the sales plan and/or comp sales goals
• Recruit, develop, and retain a super collaborative and passionate team to run your store alongside you
• Create buzz and customer engagement through staying connected on social media, store web applications, and clienteling
• Lead an operationally sound business; bring the right balance of organizational structure, delegation & autonomy, and customer first selling practices
• Monitor shrink/loss prevention, payroll hours, schedules, and external factors that will affect business
• Collaboratively communicate with retail leadership and HQ partners on trends & customer feedback
• Run sales reports and use data to help guide your strategy to hit sales targets
• Adapt to new technologies, communicate company policies & procedures, and control supply ownership (spending only as needed)
• Merchandise the store in a compelling way, leveraging planograms as a guide, while launching all promos on time
• Continually build a bench of equally talented, passionate staff through mentorship, recognition, and feedback

Requirements

• At least 1–2 years of retail store management experience; you’ve led teams to success and want to experience more of it
• Skills to pay the bills: communication, recruiting, and operations (payroll, reporting, scheduling, merchandising)
• A high school diploma or GED equivalent
• Open-minded and inquisitive regarding pop culture fandoms & music trends
• Ability (with or without reasonable accommodation) to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds