Store Manager

About the Role

As a Store Manager, you are responsible for leading daily operations, developing a high-performing team, driving financial performance, and delivering an exceptional guest experience. This role is ideal for a motivated leader who thrives in a fast-paced environment, is passionate about coaching and development, and is committed to maintaining the highest brand standards.

FACE FOUNDRIÉ is an efficient + effective focused facial bar providing affordable, approachable, and accessible skincare in a modern + inclusive environment. Specializing in all things face — facials, lashes, brows, and skincare — FACE FOUNDRIÉ is redefining the skincare experience through innovative services, expert techniques, and results-driven treatments.

Operations Responsibilities

• Deliver exceptional customer service while upholding FACE FOUNDRIÉ brand standards
• Drive store performance by meeting or exceeding key business metrics, including:
  • Service revenue
  • Average ticket
  • Client count
  • Rebooking percentage
  • Retail sales
• Identify opportunities for business growth through staffing, scheduling, coaching, and operational improvements
• Oversee all aspects of team management, including recruitment, onboarding, training, performance management, and employee development
• Ensure compliance with all company policies, safety procedures, sanitation standards, and legal requirements
• Conduct regular performance reviews and provide consistent coaching and feedback
• Create and maintain team schedules to ensure proper coverage and operational efficiency
• Oversee inventory management and maintain appropriate product and supply levels
• Assist in forecasting sales goals, growth opportunities, and operational planning

Financial Management

• Partner with the store owner to develop and manage the store budget
• Monitor financial performance and analyze reports to identify opportunities for revenue growth and expense management
• Implement strategies to achieve profitability, sales goals, and operational success

Customer Experience

• Ensure the delivery of high-quality services and an exceptional guest experience
• Address guest concerns professionally and resolve issues in a timely manner
• Foster a positive, welcoming, and team-oriented environment for both guests and staff

Leadership, Training & Development

• Lead by example through professionalism, productivity, and service excellence
• Perform services on guests while maintaining strong technical standards
• Coach, mentor, and develop team members to support individual and store growth
• Identify professional development opportunities for employees and support career progression
• Ensure attendance and participation in all required trainings and product education
• Conduct verbal and technical interviews to identify talent aligned with store goals and culture

Marketing & Community Engagement

• Partner with the owner to execute marketing initiatives that drive client acquisition and retention
• Support local events, promotions, partnerships, and community outreach opportunities
• Assist with social media and brand visibility efforts as needed

Qualifications

• Active Esthetician License required
• Previous salon, spa, or beauty management experience preferred
• Minimum of 1 year of management or leadership experience preferred
• Strong leadership, communication, and organizational skills
• Proven ability to coach, motivate, and develop a team
• Strong understanding of sales performance and operational management
• Passion for skincare, guest experience, and team development

Schedule

Full-Time, Hourly Non-Exempt. Nights and weekends required.

Pay

$20 - $35 per hour