Store Manager
About the role
PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand focused on modern, confident, effortless style, with over 400 retail and outlet stores in the United States and Puerto Rico, plus express.com and the Express mobile app. Bonobos is a menswear brand known for perfect‑fit clothing and a personalized Guideshop experience, with 50 Guideshop locations and online at bonobos.com. The Store Manager position is located at the Twelve Oaks store.
The Store Manager role is twofold: driving and guiding all aspects of the customer experience and store operations, and identifying, developing, and leading talent and teaching for the store team. Success is measured by the quality of talent, customer experience, productivity, and performance against key metrics, aligned with the Express brand purpose: “We Create Confidence. We Inspire Self‑Expression.”
Responsibilities
- Attract, develop and retain top talent
- Support an environment which encourages an exceptionally high level of store morale
- Focus all store associates on creating an environment built on teamwork and a “one team” mentality
- Coach, teach, recognize, and manage all aspects of performance and development for all store associates to encourage professional growth, retain and build a bench of talent
- Build a succession plan for all roles
- Identify and nurture the growth of high performing store associates
- Develop and maximize the success of store associates to achieve sales potential and customer experience
- Attract, recruit and hire all store associates
- Build a store environment that consistently delivers exceptional customer experiences
- Lead, model, teach, and coach for consistent focus on customer engagement according to the Customer Experience Philosophy
- Create a culture of proactive customer engagement
- Display expert knowledge of product, company policies, promotions, loyalty programs and lead the