Store Manager

Job Description

As a Store Manager (SM), you will be responsible for managing the store's team members and the overall success of the store. You will partner with your Assistant Store Manager to hold your team accountable for meeting sales goals by ensuring that they provide friendly, enthusiastic customer service. You will be expected to maintain a strong sense of product knowledge, and to provide customers and team members with in-depth information on product features and benefits. You will also be responsible for managing all store operations, including opening and closing procedures, administering returns/store credit, managing schedules, performance metrics and standards, and dividing tasks amongst your team.

The SM's Role

• Provide an outstanding shopping experience and deliver exceptional customer service.
• Coach and communicate sales goals to your team.
• Maintain product knowledge and provide in-depth information to customers and team members.
• Manage store operations, including merchandising, scheduling, and performance metrics.
• Partner with Talent Acquisition to recruit and retain a winning team.
• Take risks, try new things, and share ideas.
• Lead by example with a friendly and upbeat personality.
• Encourage friendly competition among team members.
• Earn an hourly base rate, plus commission on a tiered system, based on meeting your sales goal, with additional incentives available.

Company Culture

• Aim For The Podium: Provide an outstanding shopping experience and deliver exceptional customer service.
• Hustle, improve, win, and don’t fear change.
• Build and retain a winning team.
• Take risks, wear a helmet, and share ideas.
• Build a diverse and inclusive workplace.
• Work in an industry you are passionate about.
• Promote from within.

Qualifications

• Sales management, product sales, and/or customer service experience, ideally in a specialty retail environment.
• Demonstrated the ability to lead a team that delivers results.
• A proven track record of teaching, motivating, and holding a team accountable.
• Experience with computers (MS Excel) and POS systems (RetailPro).
• A self-starter mentality that consistently delivers an outstanding, personalized retail experience.
• An open mind, and is eager to learn and be a part of the riding community.
• Motorcycle riding, knowledge, or interest (strongly desired, but not a requirement).