Store Manager
About the role
The Store Manager operates a profitable and service-minded shop through the successful development of teams that can consistently deliver results.
Responsibilities
- Ensure the store delivers quality guest experience in line with company values and directives (people experience, store operations, product, and community relationships)
- Strong sense of product knowledge and ability to suggestively sell
- Drive business by hosting successful events in store
- Move dynamically and lead from the floor to assess and fulfill the needs of the business, team, and guests through coaching and developing team members
- Train sales teams in best practice selling skills
- Self-assess and make adjustments when needed; receptive to feedback
- Cultivate a diverse, inclusive, kind, collaborative culture where everyone has the opportunity to enjoy a sense of belonging and personal growth
- Responsible for inventory management of store stock, both for incoming and outgoing products
- Engages the store team in a manner that is motivating, respectful, and professional
- Skillfully provide constructive feedback to staff
- Keeps the team informed of store goals and overall store performance
- Works closely with the staff to troubleshoot customer issues
- Skillfully reports staff concerns/issues to Director of Stores and presents proper and timely solutions
- Decide effectively
- Maintain a healthy work environment for all
- Interface with all levels of management and associates in a manner that promotes learning and respect
- Able to climb ladders and step stools to assist with merchandising, visual displays, stock organization, and fixture adjustments as needed
Requirements
- Minimum 3+ years of retail management experience, including at least 1 year in luxury retail or high-end customer service environments
- Strong leadership, coaching, and team development skills
- Proven ability to drive sales, customer service, and operational performance
- Strong clienteling and relationship-building abilities
- Excellent verbal and written communication skills
- Strong organizational, problem-solving, and decision-making abilities
- Ability to multitask and prioritize effectively in a fast-paced retail environment
- Computer proficiency and ability to quickly learn new systems and software
- Work a flexible retail schedule, including weekends, holidays, and blackout periods; Saturday availability required
Physical Requirements
- Ability to actively supervise and move dynamically throughout the sales floor for extended periods of time
- Frequent use of hands and fingers to operate POS systems, computers, handheld devices, and office equipment
- Ability to lift, carry, push, and/or move product, fixtures, boxes, and supplies up to 40 pounds
- Assist with merchandising, fixture movement, stock organization, shipment processing, and visual setup
- Communicate effectively with customers, team members, and leadership in person, via phone, and electronically
- Work in a retail environment with varying noise levels and customer traffic
- Ability to climb ladders and step stools to assist with merchandising, visual displays, stock organization, and fixture adjustments as needed
Compensation & Perks
Pay range of $70,000 - $95,000 annually, along with annual cost-of-living increases, monthly sales & end-of-year bonus opportunities, and generous employee discounts. Plus, enjoy quarterly & bi-annual product credits to keep you connected with the brand.
Benefits
We Care about your total well-being—both inside and outside of work. Our benefits include: Medical, dental, and vision insurance to keep you and your family covered, Flex Spending Accounts and Transportation Management Accounts, Life and Long-term disability insurance for peace of mind, Paid vacation, personal days, and sick time to help you recharge, Guardian ancillary plans for added protection and flexibility, Employee Assistance Program (EAP) offering confidential support for life's challenges, 401(k) with company match to help you build a strong financial future.