Store Manager

Summary Of Key Responsibilities

• Lead daily store operations to ensure sales goals, profit objectives, and customer experience standards are consistently achieved.
• Maintain financial controls, including payroll management, shrink control, and operating expenses.
• Ensure proper inventory controls, inventory transactions, and compliance with shrink prevention standards.
• Recruit, interview, hire, onboard, coach, and, when necessary, counsel or terminate associates in accordance with company policies and legal guidelines.
• Direct and supervise associates engaged in sales, inventory, cash handling, and customer service.
• Build and maintain appropriate staffing levels to support store operations and performance.
• Provide ongoing coaching, feedback, and performance management to develop store associates.
• Ensure customers consistently receive excellent service in a safe, organized, and welcoming environment.
• Reinforce adherence to company policies, procedures, and loss prevention standards.
• Address customer concerns professionally and promptly.

Qualifications

• A high school diploma or equivalent required.
• 3–5 years of experience as a Store Manager or equivalent retail leadership role.
• 5–7 years of overall retail experience preferred.
• Strong communication, organizational, and people leadership skills.
• Ability to work a flexible schedule, including nights and weekends.
• Ability to perform basic math calculations, including percentages.

Key Competencies

• Store Leadership & Accountability
• Hiring, Recruiting & Talent Development
• Sales & Profit Performance Management
• Operational Excellence & Compliance
• Customer-Focused Execution
• Time Management & Prioritization
• Adaptability in a Fast-Paced Retail Environment

Pay

Competitive pay is offered based on experience and qualifications.

Schedule

The role requires flexibility to work evenings and weekends.

Benefits

• Health and dental insurance
• Paid vacation
• 401(k) plan
• Paid training
• Opportunities for continued career growth

Equal Employment Opportunity

Citi Trends is an equal opportunity employer and prohibits discrimination and harassment of any kind in accordance with applicable federal, state, and local laws.