Store Manager

Southeast BU - Region 02 - Market 05, 2833 Freedom Dr, Charlotte, North Carolina 28208

About the Role

This essential position involves leadership and management of a retail store, ensuring excellent customer service, operational efficiency, and a positive public image.

Responsibilities

• Leadership and Management:
  • Supervise 2 or more full-time employees, including Assistant Manager(s), Lead Representative(s), and Customer Service Representative(s).
  • Recruit, hire, and train enthusiastic employees to maintain high customer service standards.
  • Assign tasks to ensure the store is clean, stocked, organized, and well-kept per Company standards.
  • Maintain a professional and supportive image among staff and supervisors.
  • Schedule employees within Company guidelines to meet business needs and maximize customer service.
  • Implement non-discriminatory management practices in hiring, training, counseling, and employee separation.
• Store Relationships:
  • Develop positive and professional relationships with suppliers.
  • Resolve customer complaints in a timely and professional manner.
  • Ensure regular and predictable onsite attendance.
  • Promote a safe, positive public image within the community.
• Training and Development:
  • Prepare timely performance appraisals in Workday, including 30-, 60-, 90-day, 12-month, and ongoing anniversary check-ins.
  • Train employees to meet Company standards for customer service, store image, and marketing execution.
  • Train employees on safety procedures and promote safety awareness.
  • Mentor employees on cash handling to reduce company risk.
  • Ensure employees complete all required training promptly.
• Communications:
  • Develop methods to ensure timely communication with all employees.
  • Establish periodic communication meetings with store employees and the Market Manager.
• Organizing and Planning:
  • Evaluate and develop action plans to meet store objectives.
  • Maintain all store files and manuals.
  • Supervise employees to ensure accurate and timely completion of reports.
  • Ensure merchandise is stocked, attractively displayed, and priced correctly.
  • Ensure all required employment-related posters and signs are accessible to employees.
• Financial:
  • Analyze daily sales and expense information to maximize sales and net profits.
  • Budget and forecast profit and loss lines, including merchandise margins.
  • Safeguard and account for all money received and disbursed.
  • Perform financial analysis to maximize sales and net profits.
  • Notify Market Manager of any discrepancies in sales, cash, inventory, or operations.

Requirements

• High school diploma or equivalent, plus 1 to 2 years of retail work experience (or equivalent combination of education, training, and experience).
• Ability to supervise and train employees on equipment, tools, and materials listed in the Customer Service Representative (CSR), Lead CSR (LSR), and Store Assistant (SA) job descriptions.
• Ability to manage functions outlined in the CSR, LSR, and SA job descriptions.
• Proficiency or ability to acquire skills to use a computer for reports, inventory control, cash control, and employment-related forms.
• Valid driver’s license and dependable transportation.
• Open availability.
• Ability to communicate orally and in writing in English.
• Ability to perform essential duties and physical functions described.
• Ability to work in the specified conditions.
• Ability to operate a motor vehicle and sit for long periods.

Certifications & Licenses

• Food Server certificate (e.g., ServSafe) and Food Safety Management certification may be required.

Physical Requirements

• Ability to work a minimum of 50 hours per week.
• Exposure to cold or warm temperature extremes, including occasional work in a walk-in cooler/freezer and outdoors.
• Occasionally lift and/or carry up to 30 pounds from ground to overhead (e.g., stocking inventory).
• Occasionally lift and/or carry up to 50 pounds from ground to waist (e.g., replenishing fountain syrups).
• Grasp, reach, and manipulate objects with hands for an entire shift (requires eye-hand coordination).
• Push/pull with arms up to 20 pounds (e.g., using a hand-truck).
• Reach overhead for objects.
• Bend and twist at the waist.
• Communicate orally.
• Operate a cash register and/or computer keyboard.
• Stoop, kneel, squat, bend, push, and pull.
• Work alone.
• Exposure to occasional noise.
• Stand and/or walk for an entire shift.
• May require climbing a ladder to store/retrieve materials or place/remove signs.

Work Environment

• Work requires 50 hours per week, including shifts on weekends, holidays, and all hours.
• Approximately 95% of work is indoors, with occasional outdoor tasks (e.g., cleaning parking lots, gas pumps, taking out garbage).
• Exposure to extreme cold temperatures in walk-in coolers/freezers.
• Exposure to occasional noise.
• Work with minimum direction and periodic supervision.