Store Manager

About the role

CHAGEE is a modern teahouse with more than 7,500 locations globally, committed to bringing people together through tea. This position offers the opportunity to be part of an exciting journey as CHAGEE expands to the US market.

Responsibilities

• Ensure every team member is able to deliver high-quality and excellent customer service
• Ensure the team is able to deliver consistent product quality
• Make sure all store level operation tools are used and followed to operational standards
• Train and manage the training progress of all new store employees
• Coach Shift Leads & Baristas by conducting On-Job-Training (OJT)
• Plan store schedule and assign team members to specific shifts and duties
• Maintain staff attendance and punctuality
• Manage all staff issues including staff discipline and performance reviews
• Handle customer feedback with sincerity and coach team members on creating solutions and remedies
• Manage store cash handling matters based on rules and regulations set forth by the company
• Set, manage, and report on sales performance goals
• Aid in marketing & promotional activities to attract top talent and drive revenue targets
• Lead Inventory Management
• Forecast inventory usage and delivery
• Order necessary inventory when supplies are low
• Work and manage all vendor relationships

Requirements

• Be a Passionate tea lover!
• 2+ years of People Management experience in a food & beverage store environment
• Previous Barista experience: 2+ years (preferred)
• ServSafe Manager Training Required (Company can assist)
• Excellent communications and leadership skills
• Fast learner and enjoy working in a fast-paced environment
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
• Willingness to learn other responsibilities and ad-hoc assignments
• Availability to participate in company’s training when necessary
• Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals

Skills

• Passionate about tea
• Strong people management skills
• Effective communication and leadership abilities
• Fast learner and adaptable to a fast-paced environment
• Ability to work flexible schedules including weekends and holidays
• Willingness to learn additional responsibilities and ad-hoc assignments

Benefits

• Discretionary bonus (determined by the management team based upon metrics and dependent upon continued employment at the time of payout)
• 401k with company match (Full-time employees)
• Medical Benefits - 90% covered for full-time employees and 70% for dependents
• Vision & Dental benefits - 100% covered for full-time employees
• Paid training
• Free Tea per shift
• Flexible schedule

Pay

$70,000 to $80,000 per year

Schedule

• Morning/Day Shift
• Afternoon Shift
• Night/Evening Shift
• Weekends

Qualifications

• Be a Passionate tea lover!
• 2+ years of People Management experience in a food & beverage store environment
• Previous Barista experience: 2+ years (preferred)
• ServSafe Manager Training Required (Company can assist)
• Excellent communications and leadership skills
• Fast learner and enjoy working in a fast-paced environment
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
• Willingness to learn other responsibilities and ad-hoc assignments
• Availability to participate in company’s training when necessary
• Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals