Store Manager

About the role

Store Managers are responsible for the complete day-to-day operation of the store, maximizing sales and profitability while minimizing expenses. They ensure the store is optimally stocked and merchandised and that each customer has an exceptional experience. Store Managers instill CNRG’s culture and values in all employees, conduct themselves with personal integrity, and ensure the store operates according to company policy and procedures. They must have expertise in all merchandising and operational aspects of the store and be knowledgeable of the local market, customer base, competition, and other factors that may influence business.

The Store Manager is a role model, leader, problem solver, and calculated risk taker who manages time to achieve budget results.

Responsibilities

Customer Service

• Perform all sales counter functions, point-of-sale (register) functions, and store administrative tasks as needed.
• Lead by example in providing exceptional customer service personally.
• Train and motivate the store sales team to provide exceptional customer service.
• Cultivate very satisfied customers treated according to CNRG’s operating philosophy and profit objectives.
• Respond immediately to customer complaints and resolve them quickly.
• Keep the retail sales floor properly merchandised by implementing local and corporate directives such as key assortments, plan-o-grams, seasonal items, promotional displays, pricing updates, and end caps.
• Organize personnel and internal processes to ensure customer deliveries are properly loaded and delivered on time, on-grade, and complete.
• Manage and motivate contractor salesmen to aggressively prospect for new sales and customers while remaining attentive to existing customers.

Budgets & Payroll

• Drive store sales and profit to exceed budget.
• Understand the dynamics that impact the store’s financial performance and remain accountable to results that meet or exceed company objectives.
• Control costs and schedule payroll in a manner consistent with CNRG objectives for labor productivity and customer service.

Inventory Control

• Ensure all inventory movement (sales, returns, transfers, adjustments) is recorded timely and accurately to detect and prevent shrinkage.
• Ensure the store keeps proper amounts of inventory on hand, sufficient to meet customers’ needs but in line with inventory investment goals.
• Ensure inventory is maintained in a clean and orderly fashion, consistent with company policy and good business practices.
• Ensure warehouse and yard personnel accurately receive and properly store merchandise.

Safety & Loss Prevention

• Drive a safety-first environment and ensure a safe and secure working environment at all times.
• Serve as the safety role model for the store.
• Possess strong working knowledge of store security measures and advise employees on company-approved methods of preventing loss and promoting safety.
• Ensure all equipment is in good condition and safe (ladders, forklifts, trucks).
• Conduct and document regular safety meetings with store associates.
• Ensure inventory is protected against loss and theft (e.g., kept out of rain, lumber flat stacked, high-theft items secured).

Employee Relations

• Recruit, select, and train key people.
• Create a team environment throughout the store.
• Ensure all associates have access to the Resource Center for information and resources.
• Publish work schedules timely and ensure all hours worked are recorded properly.
• Provide an enjoyable working environment conducive to self-motivation, high productivity, and overall morale.
• Foster an open-door environment where associates feel free to report problems and offer ideas.

Communication

• Maintain vigilant compliance with company policy and report any unusual occurrences promptly.
• Check email regularly for communications from management and customers and respond in a timely manner.
• Lead monthly store meetings to discuss store performance, goals, upcoming promotions, problems, and safety.
• Use the Resource Center for access to important information, forms, policies, and procedures, and to report problems.
• Report problems, obstacles, and ideas on how to improve store performance, customer service, and operations to your supervisor.

Coaching & Training

• Set goals and provide immediate feedback on employee performance, implementing corrective measures as needed.
• Supervise and mentor all store and yard employees, developing assistant managers and other key employees for future promotion.
• Direct associates to training opportunities through the Resource Center.

• Perform other duties similar to those above as assigned by the store manager's supervisor or other qualified corporate or platform representative.

Requirements

• Demonstrate excellent leadership and problem-solving skills.
• Ability to manage with limited supervision and excellent communication and organizational skills.
• Detail-oriented with the ability to handle multiple tasks in a fast-paced environment.
• Flexible schedule, including weekends, evenings, and holidays.
• Mathematical and general business skills sufficient to understand and interpret data presented in statistical or numerical form and use it effectively in assessing and coordinating store operations.
• Strong working knowledge of retail building materials, home improvement, and hardware products, and general retail operations.
• Some previous retail experience preferred.
• Demonstrated ability to manage physical assets and perform physical work, including lifting merchandise weighing up to 100 pounds, reaching products on shelves, and climbing ladders.

Benefits

CNRG offers a range of benefits for both Full-Time and Part-Time employees:

• All levels of employment enjoy a fantastic employee discount.
• 401k with employer match.
• Employee Assistance Program.

Part-Time benefits include:

• Paid Sick Time.
• Vision and Dental coverage.
• Critical Illness and Accident plans.

Full-Time benefits include the additional benefits of:

• Paid Sick Time.
• Medical, Vision, and Dental coverage.
• LTD/AD&D, STD, Life Insurance, and Dependent Life Insurance.
• Will preparation services.

Pay

$58,000+ depending on experience.