Store Manager

Key Responsibilities

• Facilitate consistent team and individual communication in order to ensure collective knowledge to all members of the team and business partners.
• Inspire Your Team: Share the brand vision and the business challenges, give meaning and empowerment to the team while holding them accountable to the highest standards.
• Leverage Strategy to achieve KPIs: Be the subject matter expert for your team by analyzing the business, developing strategies to drive KPI success, delegating, and celebrating progress towards the goals.
• Create and execute store-level event strategies to drive incremental sales.
• Consistently Train and Develop Your Team: Utilize coaching skills, empathy, performance management, and continuous improvement strategies to involve your direct reports in their own success.
• Actively Recruit Top Performers: Build relationships in your area to plan for, and recruit a talent bench; this includes succession planning.
• Operational Excellence: Execute all operational tasks with proficiency, advocate for knowledge-sharing and teamwork between all team members to support effective scheduling, inventory control, cost minimization, and profitability.

Client-Facing Responsibilities

• Build and maintain strong, personalized relationships with customers; internal and external.
• Provide a welcoming and inclusive atmosphere for all clients and colleagues, ensuring they feel valued and understood.
• Share Your Product Expertise: Possess extensive knowledge of beauty products across various categories including skincare, makeup, haircare, and fragrances. Continuously update knowledge on the latest products and trends in the beauty industry.
• Customize Recommendations: Offer tailored product recommendations based on individual client needs, preferences, and skin types. Conduct product demonstrations and provide application tips to enhance customer experience.
• Drive Sales through effective communication of product benefits and promotions. Encourage repeat business by informing customers about loyalty programs and upcoming events.
• Assist in stock management, ensuring product availability, and maintaining an organized and visually appealing store environment.
• Participate in Educational Workshops: Participate in and occasionally lead in-store beauty workshops, sharing expertise and tips with customers in a group setting.
• Share Feedback & Insights: Collect customer feedback on products and services, providing insights to the management team for continuous improvement.

Qualifications

• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• Strong interpersonal and communication skills; ability to connect up and down the organizational ladder to share knowledge.
• Passion for beauty and staying updated with the latest trends and products.
• Flexible availability, including days, evenings, Saturdays, and holidays.
• Critical thinking, strategic partnerships, inspirational leadership.
• Strong interpersonal skills and ability to communicate and share knowledge.
• Resourceful and able to adapt quickly to changing priorities.
• 2-3 years of retail management experience is required, beauty industry preferred.
• Advanced authority and expertise in successful retail team leadership required.

Essential Physical Requirements

• Prolonged periods of standing/walking around the store or department.
• Prolonged exposure to fragrance and home fragrance products.
• Frequent use of computers, handheld electronic equipment and cash registers.
• Reaching, crouching, kneeling, stooping and color vision.
• Lifting and moving items weighing up to 25 lbs.

What we can offer you

• An inclusive, challenging, and refreshingly fun work environment.
• Empowerment to perform impactful work with tangible results.
• Competitive pay; including commission and bonus opportunities.
• Merchandise discounts and gratis.
• Paid time off (PTO) for full time hourly employees.
• Coverage across medical, dental, vision, and 401K.
• Advancement opportunities and mentorship to grow your career.
• Employee Assistance Program (mental health and financial literacy resources).
• Colleague Resource Groups (CRGs), give-back/volunteer opportunities.