Store Manager

About the role

We are seeking a passionate Store Manager to join our team. As a key member, you will play a vital role in enhancing our customers' beauty experiences by leading your team to provide exceptional service, in-depth product knowledge, and expert beauty advice. You will drive sales and optimize customer service through client interactions while building relationships. As a beauty advocate, you will role model a best-in-class service experience, assist clients with their beauty needs, and empower your team to exceed expectations. Your awareness of current trends and ability to connect with others makes you an essential colleague on the Bluemercury team.

Responsibilities

Leadership Responsibilities

• Facilitate consistent team and individual communication to ensure collective knowledge sharing.
• Inspire your team by sharing the brand vision, business challenges, and empowering them while holding them accountable to high standards.
• Lead by example, exemplifying our client-first service model in all interactions.
• Analyze business performance, develop strategies to drive KPI success, delegate tasks, and celebrate progress.
• Create and execute store-level event strategies to drive incremental sales.
• Train and develop your team using coaching, empathy, performance management, and continuous improvement strategies.
• Actively recruit top performers and build a talent bench, including succession planning.
• Execute operational tasks with proficiency, promoting knowledge-sharing and teamwork for effective scheduling, inventory control, cost minimization, and profitability.

Client-Facing Responsibilities

• Build and maintain strong, personalized relationships with customers, ensuring a welcoming and inclusive atmosphere.
• Possess extensive knowledge of beauty products across skincare, makeup, haircare, and fragrances, staying updated on the latest trends.
• Offer tailored product recommendations based on individual client needs, preferences, and skin types.
• Conduct product demonstrations and provide application tips to enhance customer experience.
• Drive sales through effective communication of product benefits and promotions.
• Encourage repeat business by informing customers about loyalty programs and upcoming events.
• Assist in stock management, ensuring product availability and maintaining an organized store environment.
• Participate in and occasionally lead in-store beauty workshops, sharing expertise and tips with customers.
• Collect customer feedback on products and services, providing insights to the management team for continuous improvement.

Requirements

• Foster an environment of acceptance and respect to strengthen relationships with colleagues, customers, and communities.
• Strong interpersonal and communication skills; ability to connect across the organizational ladder to share knowledge.
• Passion for beauty and staying updated with the latest trends and products.
• Flexible availability, including days, evenings, Saturdays, and holidays.
• Critical thinking, strategic partnerships, and inspirational leadership.
• Resourcefulness and ability to adapt quickly to changing priorities.
• 2-3 years of retail management experience required; beauty industry preferred.
• Advanced expertise in successful retail team leadership required.

Essential Physical Requirements

• Prolonged periods of standing/walking around the store or department.
• Prolonged exposure to fragrance and home fragrance products.
• Frequent use of computers, handheld electronic equipment, and cash registers.
• Reaching, crouching, kneeling, stooping, and color vision.
• Lifting and moving items weighing up to 25 lbs.

Benefits

• An inclusive, challenging, and refreshingly fun work environment.
• Empowerment to perform impactful work with tangible results.
• Competitive pay, including commission and bonus opportunities.
• Merchandise discounts and gratis.
• Paid time off (PTO) for full-time hourly employees.
• Coverage across medical, dental, vision, and 401K.
• Advancement opportunities and mentorship to grow your career.
• Employee Assistance Program (mental health and financial literacy resources).
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities.

This position may be eligible for performance-based incentives/bonuses. Eligibility requirements may apply based on location, job level, classification, and length of employment.