Store Manager

About the role

AutoZone’s store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. As a Store Manager, you'll lead daily operations and inspire your team to deliver outstanding customer experiences in a high-energy retail environment. This role blends hands-on leadership, strategic sales growth, and operational excellence—empowering you to cultivate a culture of success, safety, and WOW! service for both employees and customers.

Responsibilities

• Recruit, supervise, schedule, train, and develop store personnel.
• Assume responsibility for store operations and the commercial department in the absence of the Commercial Sales Manager.
• Motivate employees to excel in their roles and enhance productivity.
• Ensure clear and effective communication within the team, follow up on tasks, and provide timely updates.
• Address customer concerns professionally, turning complaints into compliments.
• Conduct and review all opening and closing procedures.
• Manage emergency situations and follow proper accident protocols.
• Monitor and manage activities related to risk & safety management, ensuring a secure workplace with protective personal protective equipment (PPE) compliance.
• Drive WOW! Customer Service, creating an outstanding shopping experience.
• Maintain sales productivity, store appearance, and merchandising excellence.
• Monitor cash flow, inventory, and security control to optimize profitability.
• Analyze and reconcile Profit & Loss statements, tracking store performance.
• Delegate merchandising tasks efficiently, ensuring timely completion.
• Provide performance feedback, conduct evaluations, and foster a culture of success.
• Supervise all store-level employees.
• Lift, load, and deliver merchandise with attention to safety and accuracy.

Requirements

• Basic automotive parts knowledge.
• Proven leadership experience with strong communication, decision-making, and sales-driving skills.
• Demonstrates integrity, professionalism, and commitment to customer satisfaction.
• Thrives in fast-paced environments while driving operational excellence and team engagement.
• Capable of fostering a positive work culture focused on development and results.
• Proficient in managing, analyzing, and reconciling Profit & Loss statements.
• Flexibility to work evenings, weekends, and holidays as business needs arise.

Preferred Qualifications

• Exceptional communication skills in both Spanish and English.
• Automotive Service Excellence (ASE) Certification.