Store Manager

About the role

The Store Manager at Arc3 Gases oversees daily store operations, ensuring exceptional customer service, operational efficiency, workplace safety, and strong team performance. As the local leader, the Store Manager sets the tone, preserves Arc3's culture, and drives store success through effective resource management, team leadership, and an organized environment. By upholding Arc3 Gases' core values of trust, responsiveness, reliability, and technical competence, the Store Manager ensures employees and customers feel safe, valued, and confident in Arc3 Gases' commitment to excellence.

Responsibilities

• Sales and Customer Experience
  • Oversee all walk-in and call-in customer interactions, ensuring prompt, professional, and responsive service.
  • Resolve customer inquiries and issues related to orders, sales, services, billing, technical support, and product discrepancies.
  • Manage inside sales efforts, supporting sales staff and seeking opportunities to increase store sales and profitability.
  • Set up contract pricing instead of relying on historical price data to ensure competitive and consistent pricing.
  • Ensure accurate preparation of quotes, delivery tickets, and sales orders to minimize customer credits.
• Team Leadership and Development
  • Lead, mentor, and develop inside sales staff and route drivers to build a high-performing local team.
  • Foster a collaborative, engaged team dynamic that prioritizes communication and accountability.
  • Provide training and development opportunities on products, customer service standards, and safety protocols.
  • Train employees on mobile applications to support efficient workflows and advance digitization efforts.
  • Ensure proper onboarding and integration of new hires, conducting regular performance check-ins (e.g., 30-60-90 days).
  • Maintain professional appearance and standards within the team.
• Operational Management
  • Manage daily store activities, including opening and closing, balancing cash drawers, and handling administrative tasks such as preparing deposits and submitting reports.
  • Oversee route scheduling and truck loading to ensure safe, efficient, and timely deliveries while minimizing maintenance costs.
  • Maintain inventory accuracy by overseeing receiving, stocking, and transferring goods (including hardgoods, cylinders, and gas products) using tools such as ACM, controlled quantity, and handheld digital tools.
  • Manage hardgoods barcoding for accuracy and efficiency.
  • Monitor weekly automated order reports to adjust replenishment quantities and coordinate with purchasing as needed.
  • Ensure regular vehicle maintenance and proper pre-trip and post-trip inspections, adhering to safety and operational standards.
  • Utilize the Branch Operations Guide to ensure consistent and standardized operations, including end-of-day procedures and workflows.
  • Regularly review performance metrics to identify improvement and efficiency opportunities.
• Administrative Excellence
  • Manage all administrative duties for store operations, including overtime, route truck inspections, delivery tickets, and customer invoicing.
  • Ensure accurate order processing through selected edit lists and timely completion of all paperwork, including cylinder inventory and vehicle manifests.
  • Oversee gas and hardgoods orders, including placement, follow-up, emergency processing, and proper pricing.
  • Manage e-commerce orders to ensure accuracy, timely fulfillment, and seamless integration with in-store operations.
  • Monitor and manage store performance, ensuring financial targets for sales and profitability are met or exceeded.
  • Oversee cash management processes, including petty cash, daily deposits, and ensuring cash drawer accuracy.
• Store Presentation and Organization
  • Ensure the store is clean, well-organized, and stocked to meet customer needs, including maintaining cleanliness in the warehouse and surrounding areas.
  • Maintain an appealing and functional showroom with updated showroom pricing.
  • Ensure the store adheres to the 'One Arc3' branch look and feel guidelines.
  • Regularly review product displays to ensure they are neat, organized, properly labeled, and shelves are stocked.
  • Maintain brand consistency by following product placement guidelines and aligning with the 'One Arc3' mission.
• Safety Culture
  • Foster an interdependent safety culture where employees look out for one another and follow proper safety protocols.
  • Ensure compliance with DOT regulations and company safety guidelines.
  • Conduct regular safety audits of the store, warehouse, and vehicles, addressing issues immediately.
  • Embrace Arc3’s safety team visits as opportunities for continuous improvement.
  • Ensure all safety equipment, postings, and forms are up to date and easily accessible.
• Continuous Improvement & Adaptability
  • Stay up to date with evolving tools, processes, and systems that support store operations.
  • Adapt to changes and integrate new tools into daily responsibilities effectively.

Requirements

• Education: High school diploma or equivalent required.
• Experience:
  • Minimum of four years in the welding and gas or similar industry.
  • At least two years in a sales or customer service role.
  • Leadership and team management experience preferred.
• Skills:
  • Strong understanding of welding and gas products preferred.
  • Proficiency with office equipment and computer systems.
  • Excellent communication and problem-solving skills.
• Licensing: CDL Class B required or willingness to obtain post-hire.
• Physical Requirements:
  • Ability to handle heavy materials, including cylinders and boxes.
  • Operate forklifts and occasionally drive a 2-ton truck with a lift gate.

Working Conditions

• Environment: Combination of office and warehouse settings.
• Physical Demands: Regular handling of heavy cylinders, boxes, and operating machinery such as forklifts and lift gates.
• Work Hours: Flexible to meet operational demands, including early openings or extended hours during peak periods.

Performance Expectations

• Maintain high customer satisfaction through effective service and resolution.
• Achieve or exceed monthly and annual sales targets.
• Ensure smooth operations with minimal disruptions.
• Foster a motivated and skilled team through effective training and leadership.
• Adhere to all safety regulations and company policies consistently.