Store Manager

About the job

The Store Manager at Ana Luisa is responsible for driving the team to success, fostering a culture that embodies the brand, and consistently exceeding customer expectations. They lead by example, upholding the highest standards for both the team and the store.

Location

Upper East Side

What you’ll be responsible for

• Team Leadership:
  • Drive recruitment, onboarding, and retention efforts
  • Cultivate a positive, collaborative atmosphere
  • Drive team growth and development
  • Coordinate and lead individual one-on-one meetings
  • Efficiently coordinate team schedules
  • Conduct annual performance reviews
• KPIs & Profitability:
  • Inspire and guide the team to achieve individual KPI results
  • Devise strategic approaches to elevate sales performance
  • Collaborate with HQ Operations and Merchandising teams
  • Review the store's P&L
  • Manage expenditures and minimize costs
  • Proactively mitigate risks
• Customer Experience:
  • Exhibit a leadership presence on the sales floor
  • Oversee store clienteling
  • Plan and execute in-store events
  • Address high-level inquiries and resolve service challenges
  • Leverage services like permanent jewelry
  • Gather and relay customer feedback
• Operational Excellence & Visual Merchandising:
  • Oversee operational and inventory standards
  • Ensure the integrity of inventory
  • Analyze inventory results
  • Execute customer transactions in an omni-channel environment
  • Implement opportunities to streamline processes

What you’ll bring

• Minimum of 4-5 years of progressive experience in a retail management role
• Proven track record of successfully opening and managing a new retail store or location
• Strong leadership skills with the ability to motivate and inspire a team
• Exceptional customer service skills and a commitment to providing an outstanding shopping experience
• Strong business acumen with the ability to analyze data and make informed decisions
• Proficient in inventory management and visual merchandising techniques
• Passion for jewelry and a keen eye for fashion trends
• Ability to work flexible hours, including weekends and holidays

What You’ll Love About Us / Benefits

• A comprehensive benefits package including medical, dental, vision, a generous PTO policy, and Brand Perks (employee discounts)
• Compensation: As required by the New York State salary transparency law, the expected base salary for this position ranges from $85,000-$90,000
• EEOC: Ana Luisa is an equal-opportunity employer and values diversity at the company