Store Leader - Lincoln Park

About the Role

The Store Leader is the CEO of their four walls, acting as a proactive business owner who leads with a Day One Mentality. You are responsible for driving profitable growth, protecting the brand’s fiscal health, and cultivating a high-performing team of Multipliers. You balance the art of Enlightened Hospitality with the science of P&L Mastery, ensuring that even in your absence, every team member is empowered to drive the same high-level results and excellence that you do. You are a resourceful leader who thrives in navigating Complexity, guiding the business with grit, authenticity, and a Power of Positivity.

Core Pillars of Ownership

• People Leadership & Cultural Stewardship (#AllTogether)
  • Servant Leadership: Lead with the philosophy that taking care of your team is the first step in taking care of the guest. Foster an environment of psychological safety where every voice matters and courageous feedback is the norm.
  • Talent Curation & Multiplication: Actively source and curate a diverse community of talent. Maintain a constant state of recruitment by cultivating a Talent Portfolio of high-potential prospective candidates. Identify high-potential "bench" talent and prepare them for their next step to support brand growth. Your success is measured by your team’s ability to replicate your high-level results when you are not in the building.
  • Coaching through Complexity: Lead through ambiguity with a firm point of view. Conduct regular, structured one-on-one sessions with every team member. Lead with constant real-time feedback, demonstrating high-functioning resourcefulness and resolute decision-making.
• Merchant Excellence & Styling Obsession (#AlwaysInnovate)
  • Product & Styling Obsession: Act as the ultimate Brand Ambassador by modeling the Faherty style guide. Foster a team culture obsessed with product knowledge, fabrication, and outfitting.
  • Tech Fluency: Demonstrate mastery and adaptability across all retail platforms and digital tools. Use technology to streamline operations and enhance the guest journey.
  • Visual Strategy: Leverage visual standards to optimize floor layout and product placement, driving UPT and AOV. Translate brand directives into localized success stories that maximize sell-through.
  • Operational Stewardship: Maintain a store that is "Grand Opening Ready" daily, including meticulous floor maintenance, back-of-house organization, operational excellence, and inventory integrity.
  • Asset Protection & Safety: Uphold "Timeless" standards through rigorous audits and shrinkage control. Lead with a safety-first mentality, ensuring team and guest well-being. Champion Loss Prevention strategies and ensure safety compliance.
• Strategic Business Ownership & P&L Mastery (#DayOneMentality)
  • Executive Presence: Maintain a professional, composed, and influential presence. Model Faherty core values in all interactions.
  • Review Readiness: Articulate store performance and team development through data-driven results to HQ partners.
  • Fiscal Roadmap: Analyze P&L reports to identify levers impacting the bottom line, including margin protection, payroll efficiency, shrink control, and expense management.
  • Data-Driven Pivot: Use merch reporting and analytics to validate intuition and pivot business strategy based on performance insights.
• Enlightened Hospitality & Advanced Clienteling (#PowerOfPositivity)
  • The Relational Selling Methodology: Ensure every guest interaction is grounded in authentic connection, building long-term loyalty.
  • Strategic Client Insights & Data Integrity: Maintain robust guest profiles with actionable insights, including lifestyle facts, within the clienteling platform.
  • Relational Outreach Cadence: Drive disciplined, high-volume outreach to meet engagement goals, ensuring quality and intentionality.
  • Clienteling ROI: Analyze outreach data to ensure high Repeat Client Rates and meet revenue targets.
  • Omnichannel Ownership: Treat digital business with urgency, ensuring a seamless "customer-first" approach.
• Community Integration & External Impact (#Timeless)
  • Market Ambassadorship: Serve as the brand’s face in the community, building partnerships and positioning the store as a neighborhood hub.
  • Strategic Event Planning & Execution: Curate brand-elevating experiences with measurable ROI, driving traffic and guest acquisition.
  • Data-Driven ROI & Performance Reporting: Track event performance indicators, including sales impact, new guest acquisition, data capture, and conversion.
  • Brand Evolution & Strategic Contribution: Contribute to global growth through stretch assignments, cross-functional task forces, and field-level insights.

Leadership Profile & Expectations

• The ADAPT Mindset: Embody core values: Always Innovate, Day One Mentality, All Together, Power of Positivity, and Timeless.
• Experience: Extensive retail or hospitality leadership with proven P&L accountability and community-based marketing results.
• Exempt Status: Salaried, exempt position with schedule dictated by business needs.
• Scheduling: Consistent weekend presence required; one weekend off per month for high-performing leaders.
• Open Availability: Must work nights, weekends, and holidays.

Physicality & Work Environment

• Dynamic Movement: Stand/walk for up to 8+ hours, maneuver sales floor and back-of-house areas.
• Technical Maneuverability: Climb ladders, reach, bend, and kneel for merchandising and inventory tasks.
• Manual Handling: Lift, push, pull, and move boxes/products weighing at least 40 lbs.
• Operational Stamina: Work in a fast-paced environment, pivoting between guest service, admin tasks, and inventory processing.
• Sensory Awareness: Visually inspect product quality, fabrication, and styling details.

Benefits

• Health benefits
• 401(K) Plan with company match
• Incentives Program
• Commuter Options/Benefits
• Generous employee discount

Pay

Illinois: $70,928—$85,000 USD

Founded in 2013 by Mike and Alex Faherty and Kerry Docherty, Faherty is a family-run lifestyle and apparel brand fueled by purpose and optimism. We strive to build a new American legacy by creating high-quality, sustainably minded, feel-good favorites. We welcome everyone and believe a diversity of viewpoints makes our team stronger. We encourage applications from historically marginalized communities, including BIPOC, women, and the LGBTQIA+ community.