Store Lead (Seattle Coffee Gear)

About the role

As a Store Lead at Seattle Coffee Gear, you play a key role in the success of the retail store by inspiring customers throughout every stage of their coffee experience. In this leadership role, you support the Store Manager (SM) in achieving sales and operational goals. As the Manager on Duty (MOD), you ensure smooth daily operations and deliver a #bestincenter customer experience, a company-wide standard for excellence in service.

Responsibilities

• Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).
• Provide in-the-moment coaching and feedback to elevate performance and team engagement.
• Communicate performance issues directly to the Store Manager.
• Support onboarding, training, and development of new associates.
• Represent Seattle Coffee Gear’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Maintain expertise by staying current on products, engaging in available training, and seeking additional resources.
• Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
• Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.
• Support the achievement of store sales goals through effective customer engagement and team motivation.
• Maximize selling opportunities by identifying customer needs and offering relevant solutions.
• Consistently meet or exceed monthly sales goals, contributing to overall store revenue.
• Direct employees to ensure appropriate merchandise stock levels, a well-stocked and merchandised selling floor, and adherence to the merchandise cleaning schedule.
• Complete inventory transactions including receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests).
• Adhere to applicable wage and hour laws and accurately record time worked according to SCG Policy.
• Model and ensure all Seattle Coffee Gear’s policies and standard operating procedures (SOPs) are communicated, maintained, and consistently followed.

Requirements

• Must be 21 years of age or older at the time of employment.
• 1 year of retail management experience, preferably in a specialty or coffee retail environment.
• Strong leadership skills with the ability to inspire, develop, and retain a high-performing team.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for community engagement and providing exceptional customer experiences.
• Proficiency in Microsoft Office and retail management systems preferred.

Physical Requirements

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 4 hours at a time.
• Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor.
• Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.
• Ability to lift and/or move merchandise weighing up to 50 lbs.
• Ability to ascend/descend ladders to retrieve and/or move merchandise.
• Ability to operate a computer, POS system, keyboards, merchandise scanners, and mouse to accomplish work.
• Workweeks are expected to be between 20 and 25 hours with a flexible schedule, including nights, weekends, and holidays.
• Regular and predictable attendance.

Pay

$19 - $19.75 an hour