Store Lead

Store Lead Job Description

Responsibilities

• Inspire store team to achieve their best performance
• Execute to maximize growth and potential
• Create an engaged and inclusive store environment
• Elevate the customer experience through operational excellence
• Exceed customer expectations in all interactions
• Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty
• Models company values and leads by example as an active coach
• Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business
• Affirms diversity by contributing to an inclusive store environment
• Supports the management team in the achievement of store business plans, including sales, customer service and operational goals
• Leverages store reports to understand decisions made to drive the store business
• Participates in driving business outreach opportunities and communicates leads to Store Manager
• Identifies performance opportunities and partners with management team to contribute to development plans
• PARTNERS WITH MANAGEMENT TEAM TO ENSURE PROPER STAFFING TO EFFECTIVELY EXECUTE INITIATIVES AND OPERATIONAL TASKS TO DELIVER ON THE CUSTOMER PROMISE
• ASSISTS MANAGEMENT TEAM WITH TRAINING STORE STAFF ON ALL INTERNAL OPERATIONAL FUNCTIONS AS ASSIGNED
• STAYS INFORMED ON CORPORATE COMMUNICATION, DIRECTIVES, INITIATIVES, POLICIES AND PROCEDURES
• SUPPORTS MANAGEMENT TEAM WITH THE IMPLEMENTATION OF STORE PROGRAMS TO INCREASE EFFICIENCIES IN SALES, SERVICE, OPERATIONS, AND BRAND
• CONTRIBUTES TO AN ENGAGED AND INCLUSIVE STORE ENVIRONMENT WHERE OPINIONS AND CONTRIBUTIONS ARE RECOGNIZED AND VALUED
• ENSURES TRAINING TOOLS ARE LEVERAGED IN A CULTURE OF LEARNING AND DEVELOPMENT
• SERVES AS A ROLE MODEL TO ALL STORE TEAM MEMBERS AND PROVIDE ENTHUSIASMIC MOTIVATIONAL LEADERSHIP
• PARTNERS WITH MANAGEMENT TEAM TO CONDUCT REGULAR STORE MEETINGS TO ENSURE ALL STORE TEAM MEMBERS ARE UP TO DATE WITH COMPANY DIRECTIVES
• TRAIN STORE TEAM ON CUSTOMER SERVICE EXPECTATIONS TO CREATE AN EXCEPTIONAL CUSTOMER EXPERIENCE, EXCEED CUSTOMER EXPECTATIONS, AND ACHIEVE A HIGH NET PROMOTER SCORE
• LEVERAGE CUSTOMER FEEDBACK TO PREVENT OR RESOLVE CUSTOMER CONCERNS
• COLLABORATES WITH THE MANAGEMENT TEAM TO ENSURE THE STORE IS VISUALLY SET TO BRAND STANDARDS AND MARKETING INITIATIVES ARE EXECUTED PER COMPANY DIRECTION

Qualifications

• Minimum of 1 year of Retail or Sales experience
• Creative individual who demonstrates good judgement and is tuned-into the pulse of the business
• Self-motivated, results oriented, strategic thinker
• Strong organizational and leadership skills
• Excellent written and verbal communication skills
• Demonstrates active listening and problem-solving skills
• Proven ability to train and develop high performing store teams
• Proficient in technology systems, applications, Microsoft Office, and video conferencing
• Ability to operate a computer and POS System
• Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors

Benefits

We take into consideration an individual’s skills, background and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.