Store Lead | Pop-up Store | Wrentham, MA — temporary

Overview

Arc'teryx pop-up outlet is coming soon. Join our team to lead a fun, welcoming retail experience alongside a team that brings the brand to life every day.

Opportunity

As a key member of the store leadership team, you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides and facilitating the guest experience. You will be responsible for supporting the entire in-store experience, championing floor leadership and exceptional guest experience, building community, and managing inventory and sales targets.

Responsibilities

• Leading in alignment with the Arc’teryx Vision, Purpose and Values
• Supporting the entire in-store experience during your shift, with an acute awareness of what’s happening on the sales floor at any given moment
• Supporting product guides in delivering a world-class guest experience through authentically sharing technical product knowledge
• Championing floor leadership and exceptional guest experience by leading from the floor
• Building community by actively sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join in
• Coaching and providing feedback to product guides to unlock their potential and support the store in reaching targets
• Supporting inventory management throughout the day to maximize sell-through, including receiving, processing, restocking and destocking, and visual merchandising
• Communicating all company initiatives, policies, and priorities to the team in collaboration with, or as required by, the Store Manager
• Leveraging all necessary tools to manage the store business operations in overseeing sales targets, labor and budget management
• Networking with potential partners to support events and to help maximize brand engagement in the community
• Managing the opening and closing procedures for the store, as designed by the company and leadership team
• Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Regional social media channels
• Rotating through areas of focus to deep dive into each of the five pillars of the business
• Utilizing the Point of Sale system to accurately and efficiently process guest transactions including warranties, Used Gear trade-ins, purchases, and returns

Qualifications

• One or more years of leadership experience
• One to two years of retail experience
• A passion for customer service and delivering an exceptional experience for guests
• A proven ability to set a clear vision, align your team around common goals and foster commitment to these objectives
• Strong time management skills and can prioritize and adapt to daily business needs in the moment, giving feedback and direction when needed
• A highly flexible and adaptable approach when faced with ambiguity
• A passion for your work is paralleled by your passion for getting outside and living it

Benefits

• Compensation range: USD$25-27/hour (midpoint $26/hour)
• Participation in a bonus plan based on the performance of their store
• Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore)
• Growth, community & gear - Professional development opportunities, Arc’teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear)

Expectations

All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis.

Availability Requirements

• Available for a minimum of one open, one close and one weekend shift each week
• Your availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager
• Full Time: 30- 40 hours per week (5 days per week)
• Part Time: 10- 30 hours per week (2-4 days a week)
• Contract dates: summer 2026 — early 2027