Store Lead

Essential Functions

• Aid in overseeing daily store operations.
• Supervise floor and cash wrap activity.
• Must be current and proficient in all Point of Sale procedures.
• Handle cash drawer opening, reconciliation, and POS authorized management level responsibilities.
• Provide an example of excellent customer service by greeting, assisting, and thanking guests; hold the team accountable to this standard of customer service.
• Provide an example of excellent telephone etiquette; hold the team accountable to this standard of telephone etiquette.
• Maintain the appearance of the cash wrap and surrounding sales floor area.
• Able to communicate with leadership of needs daily.
• Assist the leadership team with the implementation of policies and procedures.
• Provide feedback to the leadership team of cashier team member performance.
• Complete all tasks that are given in an efficient and timely manner.
• Maintain a positive productive work environment for volunteers, community service and staff.
• Plan and oversee in-store promotional events or displays, while staying on top of market trends to determine the need for improvements in the store.
• Demonstrate strong communication skills, as well as the ability to lead, govern and guide the team.
• Responsible for onboarding and training, as well as continual development of team members, including Launch Track training program.
• Must be able to perform and train team on all job functions required of all positions which are accountable to Store Lead.

Requirements

• Education: High school diploma or equivalent.
• Experience: One year retail experience required; retail leadership and sales background preferred.
• Project management skills preferred.
• Possess highly developed sense of customer service and interpersonal skills including respect for all individuals (customers, volunteers, and employees), strong critical and analytical thinking skills, and appreciation of diversity.
• Confidentiality: Works with confidential information.

Mental/Visual Demands

• Flow of work requires normal mental and visual capabilities.

Working Conditions

• Schedule flexibility and the ability to work in a fast-paced environment.

Physical Demands

• This position requires standing, walking, and bending for long periods.
• The employee is required to handle, feel and/or reach with hands and arms and must frequently lift and/or move items up to 25 pounds.