Store Lead

Responsibilities

• Inspire store team to achieve their best performance
• Execute to maximize growth and potential
• Create an engaged and inclusive store environment
• Elevate the customer experience through operational excellence
• Exceed customer expectations in all interactions
• Partners with Store management team to lead store staff to achieve sales, service, and operational expectations
• Supports the management team in the achievement of store business plans, including sales, customer service and operational goals
• Understands how to leverage store reports to understand decisions made to drive the store business
• Participates in driving business outreach opportunities and communicates leads to Store Manager
• Identifies performance opportunities and partners with management team to contribute to development plans
• PARTNERS WITH MANAGEMENT TEAM TO ENSURE PROPER STAFFING TO EFFECTIVELY EXECUTE INITIATIVES AND OPERATIONAL TASKS TO DELIVER ON THE CUSTOMER PROMISE
• Assists management team with training store staff on all internal operational functions as assigned
• Stays informed on corporate communication, directives, initiatives, policies and procedures
• SUPPORTS THE MANAGEMENT TEAM WITH THE IMPLEMENTATION OF STORE PROGRAMS TO INCREASE EFFICIENCIES IN SALES, SERVICE, OPERATIONS, AND BRAND
• WORKS WITH MANAGEMENT TEAM TO CONDUCT REGULAR STORE MEETINGS TO ENSURE ALL STORE TEAM MEMBERS ARE UP TO DATE WITH COMPANY DIRECTIVES
• ASSISTS IN TRAINING THE STORE TEAM ON THE CUSTOMER SERVICE EXPECTATIONS TO CREATE AN EXCEPTIONAL CUSTOMER EXPERIENCE, EXCEED CUSTOMER EXPECTATIONS, AND ACHIEVE A HIGH NET PROMOTER SCORE
• Leverages customer feedback to prevent or resolve customer concerns
• Collaborates with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction

Qualifications

• Minimum of 1 year of Retail or Sales experience
• Creative individual who demonstrates good judgement and is tuned-into the pulse of the business
• Self-motivated, results oriented, strategic thinker
• Strong organizational and leadership skills
• Excellent written and verbal communication skills
• Demonstrates active listening and problem-solving skills
• Proven ability to train and develop high performing store teams
• Proficient in technology systems, applications, Microsoft Office, and video conferencing
• Ability to operate a computer and POS System
• Physical Requirements: Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors