Store Lead

About the role

Reports To Store Manager As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence when you are the manager on duty. This position is assigned store keys to open and close the store when scheduled, in the capacity of the manager on duty.

Responsibilities

• Inspire store team to achieve their best performance
• Execute to maximize growth and potential
• Create an engaged and inclusive store environment
• Elevate the customer experience through operational excellence
• Exceed customer expectations in all interactions
• Partner with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty
• Model company values and lead by example as an active coach
• Communicate priorities and sales driving information effectively to ensure store staff is equipped to maximize business
• Assist in recruiting store staff and embrace diversity by contributing to an inclusive store environment
• Support the management team in the achievement of store business plans, including sales, customer service and operational goals
• Understand how to leverage store reports to understand decisions made to drive the store business
• Participate in driving business outreach opportunities and communicate leads to Store Manager
• Identify performance opportunities and partner with management team to contribute to development plans
• Partner with management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise