Store Lead

About the Role

As a Store Lead, you will partner with your Store Manager to support store team members in achieving sales performance expectations through active coaching, development of a team selling environment, and operational excellence when you are the manager on duty. This position is assigned store keys to open and close the store when scheduled, in the capacity of the manager on duty.

Responsibilities

• Inspire store team to achieve their best performance
• Execute to maximize growth and potential
• Create an engaged and inclusive store environment
• Elevate the customer experience through operational excellence
• Exceed customer expectations in all interactions
• Partner with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty
• Model company values and lead by example as an active coach
• Communicate priorities and sales driving information effectively to ensure store staff is equipped to maximize business
• Assist in recruiting store staff and contribute to an inclusive store environment
• Support the management team in achieving store business plans, including sales, customer service, and operational goals
• Leverage store reports to understand decisions made to drive the store business
• Participate in driving business outreach opportunities and communicate leads to Store Manager
• Identify performance opportunities and partner with management team to contribute to development plans
• Ensure proper staffing to effectively execute initiatives and operational tasks
• Assist management team with training store staff on internal operational functions
• Stay informed on corporate communication, directives, initiatives, policies, and procedures
• Support the management team with the implementation of store programs to increase efficiencies
• Contribute to an engaged and inclusive store environment
• Support a culture of learning and development
• Serve as a role model to all store team members and provide enthusiastic motivational leadership
• Partner with management team to conduct regular store meetings
• Assist in training the store team on customer service expectations
• Leverage customer feedback to prevent or resolve customer concerns
• Collaborate with the management team to ensure the store is visually set to brand standards

Qualifications

• Minimum of 1 year of Retail or Sales experience
• Creative individual with good judgement and awareness of business trends
• Self-motivated, results-oriented, strategic thinker
• Strong organizational and leadership skills
• Excellent written and verbal communication skills
• Demonstrates active listening and problem-solving skills
• Proven ability to train and develop high-performing store teams
• Proficient in technology systems, applications, Microsoft Office, and video conferencing
• Ability to operate a computer and POS System

Physical Requirements

• Ability to stand and walk for the majority of work shift
• Frequently bend, squat, and twist
• Lift up to 50 lbs.
• Climb a ladder to reach merchandise and/or supplies
• See and distinguish between fabric patterns and colors

You may have the opportunity to voluntarily work between multiple store or site locations and across multiple brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay

$16-$20/hour. We take into consideration an individual's skills, background, and experience when determining salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.

Benefits

• Medical, dental, and vision insurance
• 401K with a company match
• Paid time off for sick leave and vacation
• Employee discount
• Quarterly incentive program